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“Disappointed...”

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Hilton Garden Inn Austin Northwest / Arboretum
Ranked #41 of 203 Hotels in Austin
Certificate of Excellence
Boerne, Texas
Level 5 Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Disappointed...”
Reviewed March 4, 2013

Recently, my friend and I stayed at the Garden Inn Arboretum, while in Austin for our children's sports event on a weekend. The wi-fi didn't work. We had issues with the alarm clock. We were under the impression there was a restaurant in the hotel, but there really isn't. The hot tub wasn't hot.
We were sadly disappointed, because I have always received consistent quality from Hilton. Breakfast was good, but not friendly. I would most likely choose another hotel next time.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jist55505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, April 2, 2013
I am so sorry to hear that you didn't have a great experience while you were here. Thank you for giving us the feedback so we can follow-up and correct anyting that may be wrong. I hope you will give us another opportunity the next time you are here.
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644 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
South Jordan, Utah
1 review
Reviewed March 4, 2013

Everything was awesome except my personal opinion was that their breakfast cost far outweighed what they were serving you. The rooms were clean, the staff was very friendly and willing to help, the pool and hot tub area were well kept and they had a great fitness room.

Room Tip: Get one of the rooms in the back, you get a great view of the sunrise in the mornings. Also, if your...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, April 2, 2013
We missed it by 1/100th of a point. We have the capability to cook whatever you would like at breakfast. Next time just let us know and we will do everything we can to make it 100%. I appreciate the great commets. Thanks.
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Houston
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 28, 2013

This hotel has very clean rooms and the staff provides great customer service. I highly recommend this hotel for personal or business travel. Although the fitness center was small, there was a complete weight training set, two treadmills, and a stairmaster. I would definitely stay here again.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shilabharo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, April 2, 2013
Thank you so much for the great feedback. I am sharing these with my staff. We look foward to seeing you again. Thanks.
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Denton, Texas
Level 1 Contributor
3 reviews
Reviewed February 28, 2013

We often stay at this hotel while visiting family in Austin. It's clean, comfortable, and has great customer service. On our most recent stay, February 15 through 17th, Ricky at the front desk was a huge help to us and we really appreciated it.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, April 2, 2013
Another great comment for Ricky from our guests. Looks like he is getting another high five. Thank you for letting everyone know about your great experience and so glad you found the hotel so clean. We take pride in the cleanliness of our hotel. Thanks.
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Austin, Texas
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 25, 2013

I always enjoy this place when I go to Austin,Texas. Comfortable, clean rooms and friendly staff. They have great breakfast too for an additional charge. This hotel is located close to highway 183 in the northwest part of Austin with easy access to everything. I will be back !

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelreviewer09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, April 2, 2013
So glad to hear that you've been here before and that you will be back. We love to see repeat guests. Let's us be able to get to know you and really take care of your needs. Thanks again.
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Level 4 Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 17, 2013

We stayed here for a wedding and found it to be quite good. Staff was very friendly, especially Ricky at front desk. Rooms were clean and breakfasts were great. Only issue was this weird sound that sounded like someone running a vacuum back and forth. It was most noticeable in the bathroom but fortunately didn't keep us awake.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Russ K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, April 2, 2013
Thank you for giving Ricky this recognition. We pride ourselves on our service and we are glad we were able to take good care of you. I'm going to give Ricky a high five right now.
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Euless, Texas
2 reviews
Reviewed February 17, 2013

I was here on business and the facilities are wonderfully accomodating. The room was quiet and comfortable. The hotel is a little difficult to access because you have to o through the Bone Daddy's parking lot to get there, but beig set back off the highway helps keep the noise level down. The desk service staff were very helpful. The breakfast cafe staff could be a little more cheery but they were very busy each morning we were there. We'll definitely stay here again.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe B, General Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review, April 2, 2013
Thank you for the review. We get alot of comments that out hotel is quiet. Probably because or our solid construction and that we don't sit right in the highway. Look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Property: Hilton Garden Inn Austin Northwest / Arboretum
Address: 11617 Research Blvd, Austin, TX 78759-4031
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Austin
#18 Best Value Hotel in Austin
#21 Business Hotel in Austin
#36 Romantic Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, spacious rooms to make you feel right at home! ... more   less 
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Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton

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