As a Hilton Diamond member, my wife and I enjoying staying at Hilton Garden Inns for the quality and ammenities. When we entered the lobby we were excited about this location it looked great. The front desk informed us that our room had received a major upgrade and was a mini-suite. Unfortantely, our room was painted gray walls, Lounge chairs are next to the TV so it was impossible to watch. A mini couch was so uncomfortable one couldn't sit on it for more than a few minutes and there were no reading lamps. The bathroom's upgrade was some new caulk, but otherwise it looked like it had 20 years of use. This is a very basic striped down room, not something one would pay a couple hundred dollars to stay at. The management was upset that we complained and said most people were happy with the upgrade if they stayed with them previously. Dont stay here unless you have to.
- Official Description (provided by the hotel):
- Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, spacious rooms to make you feel right at home! ... more less
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- Also Known As:
- Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
- Hilton Austin
- Austin Hilton