I've been to Austin many times and this is the 2nd time my bf and I stayed at the Hilton Garden Inn Arboretum. We had no plans to go downtown this time so this worked just fine for a weekend getaway. We
checked in around 11 pm, and we asked the front desk to switch the name of the reservation to my bf's so the credit for the stay would be on his Hilton number. He was an old guy who was slow to type though
we didn’t take that against him. I did think that he was a bit rude though. He couldn’t look up my bf's Hilton number by entering his name at first. Eventually he did, but all he managed to do correctly was change the reservation to his name. Everything else was incorrect,
his address and Hilton number. We got the key card and went up to the room. The key card wouldn't work. Not a big deal, so he went downstairs and the guy gave him another key card which finally worked.
Once we were settled in, he called customer service and we were right that that was a faster way to get this all straightened out rather than explaining things to the front desk guy.
The bed was so uncomfortable! I remember we complained about this the first time we stayed here. The Doubletrees and Hampton Inns have way better beds.
What I did like about this hotel is the free wireless internet and the hookup for my MP3 player on the clock radio. They did have Neutrogena toiletries which is nice, but I don’t really care too much for these things as I rarely use hotel-provided shampoo and lotion.
We cut our stay short (after only 1 night) and decided to move to a Hampton Inn for the next 2 nights.
It's fine if all you need is a clean hotel and you don't plan to stay much in the room. We're not coming back unless the rate is really cheap (we got this for $80/night with AAA discount).
- Official Description (provided by the hotel):
- Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, spacious rooms to make you feel right at home! ... more less
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- Also Known As:
- Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
- Hilton Austin
- Austin Hilton