My family decided to take a mini vacation out of town for a New Years Eve get away! So we looked for a nice clean location in the Austin area, having a baby you want everything very clean. I am very familiar with the Austin area being a past resident, so I felt that this hotel was in a new decent location away from the downtown traffic and noise, boy was I wrong. We arrived rather late in the evening and decided to book our room for 2 nights to allow us to sleep in the next day, but I was ready to check out as soon as the sun came up in 2014. It was the worst hotel experience I have ever had, and I am from Vegas and been around some crazy things. The walls are very thin, and so is the ceiling I guess, because around 2 am the noise began that was like waking up to an earthquake. Not only was there tons of noise but then our room began to fill up with the smell of sewage, simply disgusting as I covered my 1 year olds head to try to prevent myself from having a screaming toddler at 2 am from the stink and the noise. I jumped out of bed first thing in the morning to complain and mention this issue just to get a baffled look from the front desk clerk like I was imagining things and to note that I didn't complain soon enough. Not only that but mentioned maintenance would check for any issues etc., to which we never seen. The only comfort offered was a snack from the snack area, ok no thanks how about a bucket of bleach to clean me and my family as well as a new room? I wanted to cancel our stay and leave but we couldn't at that point. We felt so dirty having a stinch come over you while you are sleeping and it was horrible, it smelled like someone in the other room was taking a big dump and the walls are sooo thin that the smell comes through. The 2nd night we heard doors slamming next to us all night at 3am. We were placed at the very end of a very empty hall. I will never stay at this location again. I feel like there could have been better planning on the hotels part for how and were they booked there guest. It needs to be deep cleaned, I saw dirt stains on the lamp shades, walls, curtains, if sewage is seeping through to cause an odor in the walls they need to be wiped down and deep cleaned. Every time we went for breakfast a lot of the items we gone, but quickly refilled. The pool was nice and warm, which was the main reason why we looked for this hotel was for an indoor pool. The business center was up front even though the printer kept jamming up, the front desk person was very helpful with getting it fixed. So far I would rather go with a Best Western or Hilton in the area rather than stay here again, I left feeling dirty and ready to get home to take a shower.
- Official Description (provided by the hotel):
- Enjoy space and style in the NEWLY RENOVATED SpringHill Suites Austin North/Parmer Lane. Conveniently located near I-35 and US 183, our North Austin hotel is just 10 minutes from downtown Austin and offers modern, stylish décor and true Texan hospitality without the downtown prices. We offer complimentary WiFi and new breakfast offerings, including classic American items as well as Eastern favorites such as miso soup, kimchi, noodles, seaweed and white rice as well as a 24-hr Market in the lobby for last-minute snacks. Designed for comfort, each of our newly-renovated suites are 25% larger than traditional hotel rooms and features a kitchen area with mini-fridge, microwave and wet bar as well as Samsung 32" LCD TVs and luxury bedding package. An outstanding location for business travelers, our hotel puts you in close proximity to Dell, Samsung, IBM, Free Scale, HP, Intel, and Applied Materials. Come check out all our new modern conveniences and see why our North Austin hotel is the perfect option when in town! ... more less
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- Also Known As:
- Springhill Suites Austin North / Parmer Lane Hotel Austin