All the staffs were kind and pleasant except for one person at front desk name "Karlee". She is extremely rude, obnoxious, and condescending. We booked 2 nights for Friday and Saturday together as one reservation but for some reasons our booking came under 2 separate reservations. When checking in, the front desk staff promised us that there will be no problem and that all we had to do was to come by Saturday morning to redo paperwork and receive new keys. On Saturday morning, we met Karlee at front desk. Immediately, she spoke to us with condescending tone that checkout is at 11am and that we need to get out asap. We explained we made reservation for 2 nights. She then told us that we have to move immediately to another room because the room we were staying was reserved for someone else.
If she was nice to us we would be more than willing to move but since her demeanor was obnoxious, we told her we won't. She then threatened to throw us out and call the police. We asked to speak to her manager but she refused so we ignored her and left. When we got back that night we couldn't get through the front door with our keys but thank goodness someone else was on duty so they let us in. The lady reprogrammed our keys so we can get into our room.
We traveled over the world and have stayed at many hotels but have NEVER encounter rudeness like this. This young lady definitely needs additional training and should NOT be working at front desk. We will never recommend anyone to stay at this hotel because of her.
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Expedia, Hotels.com, Extended Stay, Booking.com, Travelocity, Hotwire, TripOnline SA, Cancelon and Cheap Tickets so you can book your Extended Stay America - Austin - Northwest - Lakeline Mall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Extended Stay America Austin
- Extended Stay Austin
- Austin Extended Stay