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96 - 101 of 102 reviews
Reviewed December 3, 2012

This hotel is terrible (as my overall rating reflects). First off, I booked a non-smoking king sized bed with them directly. The day I got there, I checked in and went to my room to find that it was instead a Queen size non smoking room. I went back to the front desk to inform them, and I was told that all king sized non smokings were sold out, regardless of the fact that I had booked & reserved one numerous days in advance. So, apparently a booking & reservation means absolutely nothing to them other than that they'll gladly be expecting you and your payment on that day. Second, I counted 7 cockroaches in my room. 5 in the bathroom, 1 in the kitchen, and 1 in the shower. Obviously, I was completely disgusted. The bathroom also smelled of smoke during my entire stay. Third, the shower curtain had a number of nasty reddish brown stains on it. Probably either blood or fecal matter. Also, upon arrival into the room, the heating coils for the stove were not even installed. They were sitting on top of the fridge. I had to install them. Also, the staff seems to be very lazy. They were hardly ever at the front desk. There was frequently a sign that said "busy attending to another guest", which probably meant "busy surfing Facebook in the back room". Lastly, one of my room keys didn't work throughout the duration of my stay. Don't give this nasty hotel any business. It's a worthless establishment.

Room Tip: Don't book here.
  • Stayed: December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jack F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDOAustin, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this reviewResponded December 6, 2012

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling. Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2012

This extended stay isn't full of "extras" (no daily room cleaning, pool, fitness center, shampoos, etc.) but it's clean and the rooms are nice and comfortable. The rates are great. I would recommend this hotel for someone who isn't picky about the freebies and is interested in a clean, safe hotel at a great price.

  • Stayed: September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SunniK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this reviewResponded September 27, 2012

It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. While we do not offer shampoo, have a pool or fitness center on-site, we do have many other amenities for our guests to enjoy. This includes housekeeping every 7-days, in-room kitchen, HD-TV's and more. I am sorry this was not conveyed to you better; however, I am so glad to hear you enjoyed your time with us regardless.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2018
Google Translation

Room Tip: 장애인용 방이 따로 있었어요
  • Stayed: June 2017, traveled with friends
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this reviewResponded May 14, 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2016 via mobile
Google Translation

Stayed: October 2016, traveled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2016
Google Translation

Room Tip: 少なくとも2階の角部屋(2部屋の続き部屋)は静かでした。ウェブサイトで早目に予約を入れると良いと思います。
  • Stayed: July 2016, traveled as a couple
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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