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“Not bad, but nothing memorable” 3 of 5 stars
Review of Country Inn & Suites By Carlson, Austin-University

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Country Inn & Suites By Carlson, Austin-University
2.5 of 5 Hotel   |   7400 I-35 North, Austin, TX 78752 (St. Johns)   |  
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Ranked #113 of 193 Hotels in Austin
New York City, New York
Level Contributor
81 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Not bad, but nothing memorable”
3 of 5 stars Reviewed July 8, 2012

The location is on the north side of town with easy access to the highways. It's pretty easy to get to the UT campus or downtown from the hotel.

The service was great. Very friendly staff that went out of their way to make us feel welcome.

The hotel itself is worn. The rooms smell musty and there are stains on the carpet and curtains. We had 2 rooms and both had the same problem. Large bathrooms and a strange shower head that rotates when water comes out. The mini fridge was very poor quality. The TV was actually pretty nice. The elevators are extremely slow even though there are only 3 floors.

Breakfast is standard fare for Country Inn. No surprises and a good value with hot meats and biscuits.

We got what we were expecting out of our stay. It's a nice hotel for families, but that's where it ends. I wouldn't stay here if I was traveling solo.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Spankytoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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192 reviews from our community

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Tyler, Texas
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed June 8, 2012

I was supposed to stay at the Radisson downtown Austin but the conference hotel was full. I was sent to this hotel as the "sister" hotel. First issue with the hotel is that all of the maps I pulled up showed it on the N side of I-35; it is actually on S I-35. From the outside, it was not like any Country Inn I have stayed at. It seemed to be in a unkept part of town; lots of beggars. I was rather worried; however, after coming in and visiting with the front-desk clerk (who was very helpful), I felt better. The inside of the hotel is much nicer than the outside. The room was clean; the bed and tv were extra big; plenty of linens in the bathroom... pillows on the bed. The floor in the bathroom might have been a little cleaner but overall, decent room. I probably would not stay here again, and will give it an okay only because of the dirty location. The room also has a fridge, micro, coffee pot, and small kitchen w/sink. Free wifi and local food delivery is free. I traveled for business but would not bring my children here.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank jadocz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 11, 2012

The beds were really comfortable and the room clean. The pool was very clean as well as the spa and the polo area was tidy. The surrounding area is right along the highway, and a bit dodgy. The staff was friendly and helpful. WIFI was good.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Frank W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland, United States
Level Contributor
6 reviews
6 hotel reviews
2 of 5 stars Reviewed April 29, 2012

We were disappointed by our stay at this hotel not up to Country Inns & Suites standards.

Room Tip: Not County Inns & Suites Standards
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  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Charlotte H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_astn, General Manager at Country Inn & Suites By Carlson, Austin-University, responded to this review, October 20, 2012
I would like to apologize for the concerns you had during your stay. I would like to address yoru comment, "Not up to Country Inn & Suites Standards." Over the course of the past year, we have made numerous upgrades to our property and were able to do so thanks to guest reviews like yours. We have made the following upgrades to our hotel over the past year:

Brand new <b>42" LG LCD flat panel TVs in ALL guest rooms.<b/>
Brand new <b>LifeFitness commercial grade exercise equipment<b/> in our work out facility.
Brand new <b>Serta Elite 2000 plush Mattresses<b/> in ALL guest rooms.
Re-Plaster our exterior pool and hot tub surfaces.

We work hard to try and make all guest experiences enjoyable. Thanks again for your review of our hotel. We truly hope to see you again in your travels!!!

Cory Armer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Austin hotels

Georgia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 23, 2012

Carlson's Country Inn and Suites has wonderful rooms and a great night clerk. Rooms were very comfortable and clean. The breakfast was hot and plenty of it. Parking area has lot of spaces but if a few large vehicles are there, it is very tight to maneuver around. They should have a place for larger vehicles.

The problem for business is their internet. They offer it free from Time Warner but it is so slow it's almost useless. To do any real work, I had to go to a coffee house.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank dhf0820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_astn, General Manager at Country Inn & Suites By Carlson, Austin-University, responded to this review, October 20, 2012
Thanks for your great review of our hotel. I am happy that we were able to create an environment that allowed you to enjoy your stay. I would like to address your internet concerns. Thanks to reviews from guests like you, we have been able to address particular problems such as the internet. Since your review, I can say that we have had our internet provider, Time Warner, here numerous times to make sure our systems is sufficient for the business travelers as well as those here for leisure.

Again, Thank you for your review.. We hope to see you again in your travels!!

Cory Armer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, ZA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 21, 2012

Personnel friendly and proffessional. Rooms clean and comfortable. Breakfast served our needs, enjoyable and sufficient. WiFi worked well. Location was convenient for our needs.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Gertrud E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed April 15, 2012

Showed up at 1am without a reservation got a great room and when I asked for an additional day I got a discount on the weekend rate. Great breakfast. Close to north Travis and Williamson counties' sites.

  • Stayed April 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Krwman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Country Inn & Suites By Carlson, Austin-University

Address: 7400 I-35 North, Austin, TX 78752
Phone Number:
Location: United States > Texas > Austin > St. Johns
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#70 Business Hotel in Austin
Price Range (Based on Average Rates):
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Austin-University 2.5*
Number of rooms: 75
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Also Known As:
Country Inn And Suites By Carlson Austin-North
Country Inn & Suites By Carlson Austin-North Hotel Austin
Country Inn Austin North
Austin Country Inn

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