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TownePlace Suites Austin Northwest/Arboretum
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Reviews (110)
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Reviewed October 11, 2012

I have stayed here at least a dozen times and never been disappointed. I always book my room through their front desk and the staff has always been gracious. My arrival time is usually very late and never an issue. The recent updates to the hotel are very nice and the beds are great. As of recent they have added a hot breakfast a pleasant updated to cold rolls and cereal. I stay in plenty of hotel across the nation and you have sound noise in all of them, for the value and location this is a great find.

Room Tip: Stay away from the side doors and stairs the door slaming all night and people going up and down the stairs draging their luggage.
  • Stayed: October 2012, traveled with family
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1  Thank itexasfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2012

In August, we took a four-day mini-vacation and stayed at this Northwest Austin property right off Mo-Pac. This was a great location for us as we were near the Domain shopping complex and not too far from K1 racing, MT Supermarket, and downtown museums. Compared to pricier, more centrally-located hotels, this property offers larger suites and complimentary wi-fi, parking, and a hot and cold breakfast buffet. When we checked in, we were greeted warmly by the professional front desk staff and throughout our stay were treated kindly by management and service personnel. In fact, we personally experienced management go above and beyond to assist us and other guests during busy check-in periods.

We enjoyed the two bedroom suite - it was comfortable, clean, spacious, and the finishes in the bathroom and full kitchen were updated and attractive. However, there are a few concerns about the property, which include: the sofa in the suite was stiff and uncomfortable, the elevator is dated and shabby, the lobby is small and can get crowded, and the pool and breakfast areas are tiny and the layouts are poorly designed. Having said that, we would definitely return and strongly recommend a top floor, corner room if you're staying in a two-bedroom suite in the main building. Also, currently you can check the hotel's website for promotions such as complimentary gift cards and gas cards for certain room accommodations/length of stays.

Room Tip: We strongly recommend a top floor, corner room if you're staying in a two-bedroom suite in the main building. Also, currently you can check the hotel's website for promotions such as complimentary gift cards and gas cards for certain room stays/accommodations.
  • Stayed: August 2012, traveled with family
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Thank M H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2012

I often stay in "suites style" hotels. This was the first of Marriott's brand. Hotel is nice and clean, everything works and the staff were available and helpful all the 4 days I was there. This is also a better location than I expected. 30 mins in the rush-hour from downtown, 40 minutes at most to the airport. And great location for shopping and restaurants. Some even in walking distance. I will stay here next time I am in Austin.

  • Stayed: June 2012, traveled on business
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2  Thank globe_trotter35805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2012 via mobile

Stayed here for one night. It was a nice, clean suite with kitchenette. Good desk service, pool, exercise room, and full breakfast.

  • Stayed: May 2012
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1  Thank MaddDogg84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2012

Stayed at this hotel for 2 nights May 18th. We had 4 rooms altogether. The rooms are perfect for families. Our rooms were clean and in good condition. We had both single rooms and the 2 bedroom suites. While there is some remodeling being done to the property, this did not interfere with our stay in the main hotel building in any way. The hotel was sold out both nights which can attest to its great value. The breakfast was good as well. Every staff person we dealt with, was personable and eager to ensure our stay was enjoyable. Would definitely stay here again.

  • Stayed: May 2012, traveled with family
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1  Thank hat10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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