My family and I checked in at 5:15am after flight delays. Staff was very friendly, and I scheduled a shuttle to pick up my reserved rental car for 11:30am (because rental car company did not open until after I arrived). Well, I got up at 10:50 to shower and get ready, but the phone rang. It was the shuttle driver waiting for me downstairs. When I met him, he said, "I hope I didn't rush you." I said, "Well, I thought I scheduled the shuttle for 11:30." He didn't answer, but he was really nice. The first full night we were there, a group of high school students checked-in around 11:30 pm and woke us up repeatedly during the night even after complaining to the front desk. (Someone even tried to get into our room during the night.) The following night, they woke us up again though not as many times. We received the first full night free after my husband complained, but problems still happened. One morning my husband went downstairs to get breakfast for us (we had been sleeping in because of the lost sleep on the first few nights), and the lady downstairs approached him in front of other guests and said loudly, "Sir, the breakfast is only for hotel guests." He came back upstairs and told me he had just been insulted. He told me what happened, and I was furious. I convinced him to report the incident, and as a result, they gave us an additional $20.00 discount, stating that they could not give us another night free without manager's consent. The morning we were going to check out, our receipt had been pushed under our door. It was $207.59, considerably less than what we expected, but I assumed it was because of all the trouble we had been through. A few days after returning home, I checked my credit card account online and found that my card had been charged for $275.44. I called the hotel, and the clerk told me that, after printing out another copy of my receipt, the total of the receipt she printed was $275.44. I asked her why my receipt was so much less if that was the real price, and she asked me if I extended my stay (yeah, right!!). I told her no, and she said she could not explain why it was so much more but that the $275.44 was the correct amount. I have complained directly to Marriott and am currently waiting on a response. If all else fails I will have to dispute through my credit card company. My advice is that if you want a pleasant, trouble-free vacation/hotel stay, look elsewhere in Austin.
- Official Description (provided by the hotel):
- The SpringHill Suites Austin South has been renovated! Located just off IH-35 and 8 miles from AUS Airport, our south Austin hotel features renovated suites with microwaves, mini-fridges and 25% more space than traditional Austin Airport hotel rooms. Just six miles from downtown Austin, we offer a free evening shuttle to 6th Street, the convention center and UT Austin. Guests love our free amenities including hot breakfast, WiFi, parking and indoor pool and 24-hour gym. Choose the newly-renovate SpringHill Suites Austin South and you'll see why we're a top choice among Austin Airport hotels. ... more less
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- Also Known As:
- Springhill Suites Austin South Hotel Austin