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“Nice.” 4 of 5 stars
Review of SpringHill Suites Austin South

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SpringHill Suites Austin South
Ranked #82 of 198 Hotels in Austin
houstonburbs
Level Contributor
304 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Nice.”
4 of 5 stars Reviewed November 22, 2013

Nice is a good word for our visit, for a business trip. Not our first choice, but adequate and convenient. Housekeeping was good, until we found a dirty towel in the stack of the other clean ones. Hopefully next year we get our first choice! Enough said, right?

  • Stayed November 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ladybugtx76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrina G, Manager at SpringHill Suites Austin South, responded to this review, May 15, 2014
Thank you for commenting on your stay. We are sorry to hear there was an issue with replacing your towels but appreciate the insight. It helps us pinpoint our shortfalls to improve service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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228 reviews from our community

Traveler rating
    71
    83
    40
    23
    11
See reviews for
62
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85
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Raleigh, North Carolina
Level Contributor
69 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed November 11, 2013

We recently stayed 5 nights. We also stayed there 3 days in March 2013.
--On 2 of the 5 days, maid service never came, even though we vacated room early in morning; delivery of clean towels took 45 min and 2 calls to the front desk -- maybe because they were understaffed??
--Sheets had numerous holes in them.
--Breakfast buffet description in elevators sounds scrumptious -- but not all the items listed are put out on any given day. Some foods are not replenished even with 45 minutes left in the breakfast period.
--Glad I checked our under-the-door bill - we were charged an extra $75 above what our reservation promised for the last 2 days. Clerk was pleasant and efficient to make correction (although commenting it was possible because I had brought a printed email of the reservation), but should NEVER have happened.
--Music in lobby is VERY LOUD at all times. Customers were going outside to listen to cell phones, but this was problematic because of the noise from nearby I35.

--I am unlikely to stay here again, even though its location is convenient.

Room Tip: Away from elevator, which is quite noisy.
See more room tips
  • Stayed November 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank spry13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrina G, Director of Sales at SpringHill Suites Austin South, responded to this review, November 15, 2013
Thank you for taking the time to review our hotel. I am truly sorry that you did not enjoy your stay. We take feedback very seriously and will do our best to address each item mentioned with our staff. I am very sorry for the inconvenience we caused with your bill. In very rare situations does this happen. I am happy the clerk was able to correct your statement. I am sorry that your breakfast experience was not up to our standards. We do try to have a variety of foods each week. I hope that what you did have was enjoyable. Thank you again for letting us know how we can improve. I am so sorry that our hotel was anything less than perfect.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas, Usa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 11, 2013

This is the hotel I stay everytime I visit Austin for either business or pleasure. The staff is amazing and so helpful!!! My room is always clean and very comfortable. The kitchen staff is exceptionally nice. Veronica is so helpful and always acknowleges you. Since I am a regular she always goes out of her way to say good morning and strike up a conversation. She makes you feel so welcomed and makes you feel like she's known you forever, it's nice when your away from home so often. Breakast selection is good as well. Location is good, close to some good restaurants and close to downtown.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mindy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrina G, Director of Sales at SpringHill Suites Austin South, responded to this review, November 15, 2013
Hello Wendy,

Thank you so much for your awesome review. We are so happy our hotel can be a home away from home for you. We love Veronica too! She is a great member of our staff and we are so happy to have her. I will pass along your compliments to her! We look forward to your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ft. Lauderdale, FL
Level Contributor
72 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed November 11, 2013

Nice stay for the price! There are several hotels in this area along I35, and this one proved to be a good choice for us. Nice breakfast included, free wi fi, no gimmicks, fridge, coffee maker and microwave in the room. Well laid out semi-suite (one large room with sitting area, desk, kitchen area next to and open to the bedroom)

  • Stayed November 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank YoungOpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrina G, Director of Sales at SpringHill Suites Austin South, responded to this review, November 15, 2013
Thank you so much for you review! We appreciate the time it takes for you to let us know how we are doing. I am so happy that you enjoyed all of our amenities, breakfast, and our room layout. We look forward to having you stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas, United States
1 review
5 of 5 stars Reviewed November 7, 2013

Springhill Suites is a great hotel to stay at. The price was great for the stay. The customer service was very friendly. I would recommend anybody to stay here if they are looking for a room in Austin.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Claudia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrina G, Director of Sales at SpringHill Suites Austin South, responded to this review, November 11, 2013
Hello Claudia,

Thank you so much for taking the time to give us a great review! We are so happy you enjoyed your stay with us and we hope to have you back soon!

Thank you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Texas
Level Contributor
5 reviews
5 of 5 stars Reviewed November 4, 2013

Booked Hotel online and stayed Fri - Sun. The staff allowed us to do a early check in. The room was very clean. The entire Staff from the front desk, Cleaning Attendants to the Kitchen Staff was exceptional. My Family and I were very pleased overall and we will stay here again when we return to Austin. Thank you SpringHill Suites for the Awesome Job you did!!!

  • Stayed November 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review, November 6, 2013
Thank you so much for your wonderful review of our hotel. We are so happy that you enjoyed your stay with us. We look forward to having you and your family stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auburn, Washington
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed October 29, 2013

We have stayed at many Marriott Hotels and have a few years been Platinum Award members. Never have we stayed at a property with better customer service. We stay 3 day and with a second room with guest for 1. From the minute we checked it is was amazing. The food was great, the buffet was always full and the staff even cleared plate (on a buffet). the front desk would do anything to make you stay comfortable and ask questions (Amy) was amazing. During breakfast the manager Kim came around to table asking the guest what their plans were for the day and giving suggestions for Austin to improve their experience, she knew the area!! Which I might add she recommended we visited the State Capital on Sunday. I've seen a lot of State Capital but Texas really does win hand down on the best and greatest state history.
The SpringHill has a shuttle that runs downtown when scheduled so we didn't miss having a car. It also sits next door to a Marriott Courtyard, Residence Inn, Fairfield and a Marriott so you have the best of all. Your restaurant is there, the deli and the Starbucks!!

Room Tip: All the rooms have a refrigerator and microwave with slightly separated sitting room.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank leesbluenose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mara D, Director of Sales at SpringHill Suites Austin South, responded to this review, November 6, 2013
Wow! Thank you so much for taking the time to give us such a wonderful review. We are so happy that you enjoyed our hotel and staff. We look forward to having you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Austin South

Property: SpringHill Suites Austin South
Address: 4501 S Interstate 35, Austin, TX 78744-1803
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #82 of 198 Hotels in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Austin South 3*
Number of rooms: 152
Official Description (provided by the hotel):
The SpringHill Suites Austin South has been renovated! Located just off IH-35 and 8 miles from AUS Airport, our south Austin hotel features renovated suites with microwaves, mini-fridges and 25% more space than traditional Austin Airport hotel rooms. Just six miles from downtown Austin, we offer a free evening shuttle to 6th Street, the convention center and UT Austin. Guests love our free amenities including hot breakfast, WiFi, parking and indoor pool and 24-hour gym. Choose the newly-renovate SpringHill Suites Austin South and you'll see why we're a top choice among Austin Airport hotels. ... more   less 
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Also Known As:
Springhill Suites Austin South Hotel Austin

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