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Residence Inn Austin North/Parmer Lane
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Reviews (114)
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All reviewsone bedroom suitefront deskhome away from homehot breakfastthe general managerrooms were very cleanhousekeeping staffshort staybooked this hotelvery nice hotelaaronmarriottsdowntownfireplacekeymaidfreeway
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Reviewed March 13, 2013

It was my 1st time in Austin,TX on business trip. I must say this hotel staffs gave me an excellent hospitality even after midnight. Allo of them are very friendly, & resourceful to address any queries. Truly I feel so homely. The hotel room was awesomely maintained, huge room, very clean and luxurious. The free dinner provided was more than satisfactory, you don't have to go out for dinner.

Final say, 1st class hotel with beyond excellent customer service. HIghly reccommended!

Mohamad Shahrin Othman
from Singapore

Room Tip: Every room is excellent, so choose any one of them.
  • Stayed: January 2013, traveled on business
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1  Thank Shahrin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this reviewResponded March 15, 2013

Thank you so much for taking the time to complete the review of our hotel. We appreciate that for your first trip to Austin, you decided to stay with us. At the Residence Inn, our goal is for you to feel at home and provide the necessities you need during your stay. With that in mind, I am extremely happy we delivered on that goal. Thank you for the kind words and we hope to have you back in the future!

Robert McGuire
General Manager
Residence Inn Austin North

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2013

The hotel grounds are well manicured, the management and staff are always very friendly and always accommodating (will address you by your name), rooms are clean and well situated. Free breakfast and dinner service with beverage and home baked cookies- fantastic. You always have a choice when traveling, I choose the Residence Inn Austin North/Parmer Lane

  • Stayed: March 2013, traveled on business
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1  Thank Glen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this reviewResponded March 14, 2013

Thank you so much for taking the time to complete the review of our hotel. Our team strives for excellence to ensure our guests have a great stay and based on your comments our, hard work paid off. You do have a choice and we appreciate you choosing our hotel for your travel needs in Austin. Thank you for the great comments on our grounds and our staff service! We always appreciate any feedback we get, it is the only way we can continue to get better.

Robert McGuire
General Manager
Residence Inn Austin North

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2012

Although I often like Residence Inns, this one is too close to the highway. In addition the a/c in the room is noisy as well. Staff were friendly as always, but could not help the physical problems with this location.

  • Stayed: August 2012, traveled on business
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1  Thank RollCaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant1234, General Manager at Residence Inn Austin North/Parmer Lane, responded to this reviewResponded January 17, 2013

Thank you so much for taking the time to write a review of our hotel, your feedback is invaluable in ensuring we continue to improve our product. Let me appologize for the fact that you experienced higher than usual noise in your room. We take great efforts to ensure that our guests have a comfortable stay, including auditing rooms for issues with A/C's and ensuring proper seals on all our double paned windows. I do always recommend that if people are light sleepers, regardless of the hotel they are at, that they mention that to the front desk at check-in, inevitably some rooms are more noisy than others, and we can usually place you in a most peaceful accomodations. In addition if there is ever an issue in a room please bring it to the hotel teams attention, a good team will do everything in their power to ensure that the issue is resolved as quickly as possible, or that an acceptable solution is made for the guest. Thank you so much for your kind words about our team, we work very hard each day to ensure a great stay and excellent service, and i am so happy to hear that the service portion of your stay was good, and we will continue to work to imporve the issues you mentioned in your review. Thank you and have a great day.

Grant D'Entremont
General Manager
Residence Inn Austin North

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Reviewed November 6, 2012

Awesome!!! This General Manager gets it!!! He should train other Marriott's. You think you are at a resort the minute you walk in and you are welcomed. This managers training is reflected throughout the staff. I went during graduation and had called early to upgrade my room and they were happy to. So happy I went back again a few months later. They cater to the local businesses and it is reflected in there morning and evening meals. How smart. One night they were even grilling hamburgers on the grill by the pool for us. Over heard many wonderful comments from the other hotel guest. Way to go....keep up the wonderful work it pays off. Will visit this property again.

Room Tip: Higher floor you are near I-35 but not a problem
  • Stayed: May 2012, traveled with family
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1  Thank chesterTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant1234, General Manager at Residence Inn Austin North/Parmer Lane, responded to this reviewResponded January 17, 2013

Thank you so much for your kind words, and for choosing to stay with us. Our team works very hard day in and day out to ensure a great stay for all of our guests and I am so happy to hear that you experianced that while with us.

Grant D'Entremont
General Manager
Residence Inn Austin North

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2012 via mobile

The staff and the quality is very good. They have good dinner service after a day of work. The staff even remeberd my name. Hope to go back soon. The place is close to different restaurants and also good shopping places

  • Stayed: November 2011
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1  Thank guille1580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant1234, General Manager at Residence Inn Austin North/Parmer Lane, responded to this reviewResponded October 8, 2012

Thank you so much for taking the time to post a review. We are so happy that you enjoyed your stay with us. It is truly our goal each and everyday to provide and excellent guest experience and I am pleased we have done so in your case. We know you have options in your extended stay hotel selections, and it means the world that you chose our hotel. If I can be of service in anyway for future stays please do not hesitate to ask. Thank you so much for your time and we look forward to seeing you soon.
Grant D'Entremont
General Manager
Residence Inn Austin North

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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