We had the pleasure of stay at the marriott South Austin last week for 5 days, 4 nights. Our family needed somewhere to stay since our daughter was getting married in Kyle, Texas, which is just South on 35. The staff was great. We upgraded to a suite and unfortunately had to change to another suite since ours had a 'moldy' smell and I am very sensitive to mold. It was no problem and was promptly handled. I found out later in the day that the mold issue in the first room was being addressed and they would not be assigning the suite to another party. Over a 5 day period, we had a total of 20 room nights from family and guests. All of us were treated very nicely from the front desk staff, to the housecleaners, to the restaurant personnel. The only issue I had was with the restaurant hostess (Mickey, was her name?) and twice she was rude, curt and made me feel like SHE was the guest. As a person who has been in customer service for over 35 years I found her to be NOT Marriott material. She needs to be reassigned to a position where she doesn't work with the public. Also, as a Platinum Elite member, nobody ever 'reminded' me of the concierge floor amenities (I wasn't assigned to the concierge floor, but I had asked to be near my family members and they are not Platinum Elite members, so this could be the reason) and that my family and I were entitled to a restaurant breakfast voucher if the concierge floor wasn't open---thus, I ended up paying for 5 buffet breakfasts without vouchers. When I brought this to the attention of the front desk clerk, she promptly credited my account with the amount. Thank you! The property is a little dated, but still perfectly fine for our needs. There was not a hot tub on the property which disappointed my husband--the website says there is one.
- Official Description (provided by the hotel):
- Austin Marriott South sits just a short drive from the State Capitol, Austin’s exciting live-music scene on 6th Street, and Downtown Austin attractions. Our hotel in South Austin is perfect for business and leisure travelers who want to be close to it all. We offer guest rooms that feature a refrigerator, high-speed Internet Access, flat screen TVs, and luxury bedding. Austin Marriott South offers complimentary parking and features an on-site restaurant, the Limestone Lounge & Kitchen. Guests enjoy the convenience of being able to work out in our fitness room or take a dip in our indoor pool. We welcome you to stay with us at our comfortable and stylish hotel in South Austin, and to have everything you need for a wonderful stay in Texas. ... more less
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- Also Known As:
- Austin Marriott South Hotel Austin
- Marriott Austin