This hotel used to be extremely nice with wonderful service! I was a little disappointed this trip. The hotel itself is beautiful. However, the service is lacking. I ordered room service one night & was quoted a 20 minute wait. After 45 minutes & it not arriving, I called the restaurant to check on it & no one would answer the phone. I could see the restaurant from my room window & it was completely empty. So, I called the front desk, I was told that the attendant would check on it & she would call me back. I never received a call. Well, my food finally came. It was overpriced & not good at all. I wasn't even provided a glass of water or bread with my meal. Also, after the first night, I woke in the morning with small bites around my ankles. ??? I left a note to change my linens but after that, I was a little skeptical. On a positive note, the meeting room facilities were great & the catering of the meeting meals were very good. The location is very convenient to the airport, but your only options are to eat at the hotel restaurant or drive a long way to get food.
- Official Description (provided by the hotel):
- Enjoy the convenient location two minutes from the terminal at the Hilton Austin Airport hotel, situated on Austin Bergstrom International Airport grounds. Take the complimentary 24-hour shuttle to the airport and enjoy easy access to downtown Austin with the convenient Airport Flyer service. Settle in to a spacious hotel room with modern amenities and complimentary internet access, or choose a suite with an additional boardroom, fitness room or living room. ... more less
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- Also Known As:
- Hilton Austin Airport Hotel Austin
- Austin Hilton