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“Nice Property Very Close to the Airport”

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Hilton Austin Airport
Ranked #60 of 204 Hotels in Austin
GreenLeadersGold level
Reviewed September 18, 2013

My spouse and I stayed at the Hilton Austin Airport for 1 night in early July 2013. Our flight from the East Coast was due to arrive just before midnight, and we were not sure that we would have been able to rent a car at that time, nor were we prepared to drive 80 miles to our final destination. (As it turned out, our flight arrived nearly 2 hours late, and all but one of the car rental counters had closed.) We used the 24-hour shuttle bus to travel between the airport and the Hilton. You catch the shuttle on the second level (departures) across from the United counter on the center island. The shuttle driver was unbelievably pleasant, particularly at that hour of night. Although the hotel is located on the airport property, it is not possible to walk; you must use the shuttle.

This hotel was formerly an air force base, and the building is round, with a glass-enclosed atrium space in the middle that houses the bar, coffee bar, and full-service restaurant. (Room service is available 24 hours a day.) The outdoor pool area is nice, and it would be a great place to relax before or after a flight. The pool area is large, with a good number of chairs. It also features a Jacuzzi/spa, and both that and the swimming pool have lifts for the physically challenged. The fenced-in pool area has a flag that says "pool service" or something similar, so you can order food and drinks to your chair by making a phone call. The hotel seems to offer "park-and-fly" rates, or perhaps just airport parking, because the shuttle driver inquired as to whether we were staying overnight at the hotel or just picking up our car. There is a smoker's oasis (their words, not mine) with table and chairs near the pool. There is a small fitness center on-site, with about 6 machines and some free weights. The hotel has plenty of parking, although according to their website, it is not free ($12 per day). There are monitors in the lobby near the reception desk that list flight information.

Our room faced inwards to the atrium, which was a bit dark because we visited primarily during non-daylight hours. The room was spacious, with high ceilings and enough room for a sofabed as well as a king-size bed, with lots of room around both. The bathroom was up-to-date looking, and standard Hilton Peter Thomas Roth toiletries were provided.

As HHonors Diamond members, we received complimentary breakfast vouchers, which were good for the hot and cold buffet as well as for any made-to-order menu items. Creeks Restaurant features a very nice and extensive breakfast buffet, which we highly recommend is you need a hearty start to your day. Our waitress, much like the gentleman driving the shuttle the evening before, could not have been more helpful or pleasant. It was a great welcome to Texas, as we wondered if everyone we would encounter would be so unbelievably nice!

We would gladly stay here again if we were flying to or from the Austin Airport.

Stayed: July 2013, traveled as a couple
2  Thank fluffnfold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this reviewResponded September 21, 2013

Dear Guest,
Thank you for the very nice review. I am happy to hear that we provided such good service and I will pass along your compliments to our staff. We make for a great start to a vacation whether you are flying out or in. As you guessed, we do offer a stay and fly package with parking included in the room rate for up to five days. You can park with us, catch that early morning flight the next day and your car will be waiting for you upon your return. We will even give you a ride to and from the terminal. It couldn't be easier.
Thanks again for all of the compliments and we hope to see you next time you're in town.
Best Regards,
Jason

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Reviewed September 18, 2013

This hotel is friendly, clean and very close to the airport. We had a good night's sleep and friendly, efficient shuttle service to the airport to make an early flight. We availed ourselves of no hotel services, so can't comment on those.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Donald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this reviewResponded September 21, 2013

Dear Guest,
I’m glad you enjoyed your stay. You can’t beat us for that early morning flight. Staying with us is a great way to relax before your trip and it couldn’t be any easier with our complimentary shuttle service to and from the airport. I hope that next time your with us you are able to take advantage of some of our great amenities like our in room spa services, salt water pool as well as the great food in our restaurant and bar.
See you again soon,
Jason

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Reviewed September 16, 2013

I had a very comfortable room on the third floor. There was nothing really nearby in the area to eat unless you drove downtown. I ordered room service and the food that I've ordered wasn't bad at all. If there something I would complain about is the hotel parking charge. Clearly someone needs to rethink this. There is no free parking at all, I was charged 12.00 daily for parking and valet parking was more than that. Other than that this is a great hotel to stay at while you are visiting Austin Texas.

  • Stayed: September 2013, traveled on business
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Thank deepcreek32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this reviewResponded September 18, 2013

Dear Guest,
Thank you for the review. We are happy that you enjoyed your stay with us. Because we are on airport grounds we do charge for parking and keep our rates in line with airport rates. Thank you for staying with us and we hope to see you again soon.
Best Regards,
Jason

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Reviewed September 10, 2013

Upon arrival the hotel was very clean. They offered a free shuttle from AUS and check in was quick. The room was comfortable and the surroundings were quite. I am generally always satisfied with Hilton and would be willing to come back to this particular property.

  • Stayed: September 2013, traveled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank Jasen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this reviewResponded September 18, 2013

Dear Guest,
Thanks for the nice words. Our airport shuttle makes things so easy whether you are leaving on an early morning flight or just arriving in Austin. We are glad to hear you enjoyed your stay. Come back again soon!
Happy Travels,
Jason

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Reviewed September 2, 2013

Very comfortable room. The restaurant had a very nice selection with reasonable prices. farm fresh vegetables cooked to perfection along with delicious soups. Don't bother going any other place to eat unless you want to go into the city. Not many choice nearby. We left our car at the hotel for a week while we flew to CA. The hotel also agreed to hold a piece of luggage for us while we were gone. Courteous staff.

  • Stayed: August 2013, traveled as a couple
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Thank Mommasue29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this reviewResponded September 6, 2013

Dear Guest,
Thank you for the nice comments. We are happy to have you as our guest and glad that you enjoyed your stay with us. We hope to see you again soon.
Best Regards,
Jason

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Reviewed August 30, 2013

This hotel is very convenient for travelers, provides excellent restaurant and bar services, offers luxurious accommodations at a reasonable price, and features friendly and professional staff. The only caveat I have is that the hotel needlessly charges for parking--there is no free parking available.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Terry Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this reviewResponded September 6, 2013

Dear Guest,
Thank you for the review. Our staff takes great pride in providing excellent service to our guests. I am glad that they made your stay an enjoyable one. I will make sure to pass along the compliments. I do appreciate your comment about the parking. We charge for parking because we are located on airport property and provide complimentary shuttle service to and from the airport. We do hope to see you again soon.
Best Regards,
Jason

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

I unexpectedly needed to stay over night in Austin before I continued onto Dallas for a neice's dance competition and I chose the Hilton at the airport.
What a great experience. The airport shuttle was prompt and the driver was very professional and couldnt do enough to help me with my bags.
The hotel staff were so friendly and helpful. The room was immaculate and quiet.
The lobby had a nice cafe and good coffee
AM shuttle was on time and had frequent runs so you didn't have to rush to get to your terminal
I would highly recommend this hotel for your next stay

  • Stayed: July 2013, traveled with family
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Thank nancynurse73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this reviewResponded September 6, 2013

Dear Guest,
Thank you so much for all of the nice comments. I’m glad that you enjoyed your stay with us and hope to see you again soon.
Sincerely,
Jason

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Austin Airport

Address: 9515 Hotel Dr, Austin, TX 78719-2310
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Austin
#30 Romantic Hotel in Austin
#39 Family Hotel in Austin
#57 Business Hotel in Austin
Price Range: $138 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Austin Airport 3.5*
Number of rooms: 262
Official Description (provided by the hotel):
Enjoy the convenient location two minutes from the terminal at the Hilton Austin Airport hotel, situated on Austin Bergstrom International Airport grounds. Take the complimentary 24-hour shuttle to the airport and enjoy easy access to downtown Austin with the convenient Airport Flyer service. Settle in to a spacious hotel room with modern amenities and complimentary internet access, or choose a suite with an additional boardroom, fitness room or living room. ... more   less 
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Also Known As:
Hilton Austin Airport Hotel Austin
Austin Hilton

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