I have written several reviews of Hilton properties. All have been very positive (4-5 stars). I had planned to go out for dinner but got involved in work issues and ended up just staying in the hotel. I went down to the restaurant to try to get something for dinner at around 8pm.
I was seated immediately. But it was over 15 minutes before a waiter came to take my order. I ordered a glass of water, a side salad and a cup of soup. After another 20 minutes had passed, another waiter asked me what I was waiting for and I told him. He placed my order shortly thereafter and within 10 minutes I had a glass of water and a salad. I never got the cup of soup. I asked 3 people for my check and (after another 15 minutes) the hostess brought my check which included the soup. I told her that I never got the soup and was going to the bar.
The hostess had the soup removed from my bill and brought it to me at the bar. As soon as I got seated at the bar I ordered a sandwich. Over 30 minutes later, the sandwich showed up. I got back to my room around 10pm. No one was in charge. No one to complain to. It took right around 2 hours for me to get something to eat for dinner.
Shortly after I got up to my room I discovered a HUGE cockroach in the bathtub. Fortunately, it was already dead.
Obviously I give the good ones good reviews. But it comes with the territory that I have to call the bad ones bad when I see them. Needless to say I would NOT recommend staying at the Hilton Austin Airport to anyone anytime soon....
- Official Description (provided by the hotel):
- Enjoy the convenient location two minutes from the terminal at the Hilton Austin Airport hotel, the only hotel on Austin Bergstrom International Airport grounds. Take the complimentary 24-hour shuttle to the airport and enjoy easy access to downtown Austin with the convenient Airport Flyer service. Settle in to a spacious hotel room with modern amenities and complimentary internet access, or choose a suite with an additional boardroom, fitness room or living room. ... more less
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- Also Known As:
- Hilton Austin Airport Hotel Austin
- Austin Hilton