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Hilton Austin Airport
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Reviews (1,181)
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929 - 934 of 1,181 reviews
Reviewed June 20, 2013

Age of the hotel is clearly showing signs of wear (and not for the better). Property is convenient for an early morning flight at the airport and not much else. Not up to Hilton hotel standards that you may have come to expect.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Shawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this reviewResponded July 16, 2013

Dear Guest,
I am sorry to hear that you were not pleased with your stay. We are always focused on the continuous improvement of our product as well as our service. We are looking forward to many updates to our property throughout the year and hope that you will return to enjoy them.
Best Regards,
Jason Roberts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2013

Wonderful, clean and quiet hotel. Good value. Eat downstairs in the restaurant particularly for breakfast. It was excellent. Very clean, comfortable beds. I stayed for a conference. The facilities were very nice.

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Sally B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this reviewResponded July 16, 2013

Dear Guest,
Thanks for the nice comments! We are always happy to hear that we have pleased our guests.
I will pass along the Kudos to our staff. We hope to see you next time you’re in Austin.
Sincerely,
Jason Roberts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2013 via mobile

I have stayed here a few times and this last time I stayed it left me feeling underwhelmed. While the service was good and the hotel was clean, I felt as if this hotel was just moderately meeting my high expectations I have come to expect out of Hilton hotels. The food in the restaurant is good. The location is good for those wanting to be close to the aiport or race track but not for those that want to be in the city for big events like SXSW. If you stay request a room on the outside of the hotel, as the inside overlooking the atrium can be rather dark and noisy depending on the size of the crowd at the bar in the atrium.

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this reviewResponded June 18, 2013

Dear Guest,
Thank you for your comments. I’m glad to hear that you were pleased with your room and that we provided you with good service. If there are any specific concerns we can address to make your stay more enjoyable please contact me directly at the hotel. We look forward to your next visit.
Sincerely,
Jason Roberts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

What has happened to the Hilton quality? DEFINITELY not at this location! We were very disappointed with our stay and no one really seemed to care, until we were checking out. "Complimentary" internet in the guestrroms rooms meant sitting in the bathroom, hoping that it would stay connected long enough to get some work done. When we called to report this... we were told that"someone would be right up"... this meant someone coming up to explain to us that the wiring was in the attic or a closet somewhere in the building. Again... the request to be moved fell on deaf ears. Old, lumpy mattresses on the beds... Window curtains 2 inches too short to meet the floor so the bright Texas sunrise as well as the front spotlights were visibile all of the time. Might want to change the vacuum bag... trash in the carpet... We asked to be moved.... it never happened. As we were checking out, we were greeted by a car parked so close to our car... IN THE HANDICAPPED RAMP... that one of us had to crawl over the gear shift from the other side so we could back out. We were told by the hotel employee that we could call and report it, but the City of Austin owned the building, so they would not do anything..... HMMMM Cars parked all in the firelanes for a conference.... HMMMMM Maybe the City of Austin would like to see what would have happened if there had been a true emergency. It appears that the Hilton folks have not visited this place in awhile.... We doubt they would be very happy. This location DEFINITELY fell short of our expectations.

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ladybugtx76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this reviewResponded June 18, 2013

Dear Guest,
I am terribly sorry to hear that you were so disappointed with your stay. I can assure you that your experience is highly unusual for our hotel. The comfort and safety of our guests is our highest priority and we apologize that you did not experience that. I can assure you, had we had another room available, we would have been happy to move you. We have addressed the issues you mentioned about internet connectivity and parking. We hope that the next time you're in the area you would consider staying with us again.

Best Regards,
Jason Roberts

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Reviewed June 14, 2013 via mobile

I stayed in Austin overnight for a business meeting. The hotel is nice. Probably too far from the downtown area but conveniently located close to the airport. The breakfast buffet and table settings could have been better. Otherwise, it is a good spot.

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Santiagovau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this reviewResponded June 18, 2013

Dear Guest,
Thank you for your comments. We are happy to hear you enjoyed your stay overall. We are located just ten minutes from downtown Austin and just a two minute shuttle ride to the airport terminals. So whether you’re here for business or pleasure we are a great option.
Best Regards,
Jason Roberts.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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