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“Consider your options” 2 of 5 bubbles
Review of Hilton Austin Airport

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Hilton Austin Airport
Ranked #49 of 200 Hotels in Austin
GreenLeadersGold level
Houston, United States
1 review
“Consider your options”
2 of 5 bubbles Reviewed June 20, 2013

Age of the hotel is clearly showing signs of wear (and not for the better). Property is convenient for an early morning flight at the airport and not much else. Not up to Hilton hotel standards that you may have come to expect.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Shawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, July 16, 2013
Dear Guest,
I am sorry to hear that you were not pleased with your stay. We are always focused on the continuous improvement of our product as well as our service. We are looking forward to many updates to our property throughout the year and hope that you will return to enjoy them.
Best Regards,
Jason Roberts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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928 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (118)
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English first
Lubbock, United States
1 review
5 of 5 bubbles Reviewed June 19, 2013

Wonderful, clean and quiet hotel. Good value. Eat downstairs in the restaurant particularly for breakfast. It was excellent. Very clean, comfortable beds. I stayed for a conference. The facilities were very nice.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sally B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, July 16, 2013
Dear Guest,
Thanks for the nice comments! We are always happy to hear that we have pleased our guests.
I will pass along the Kudos to our staff. We hope to see you next time you’re in Austin.
Sincerely,
Jason Roberts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed June 16, 2013 via mobile

I have stayed here a few times and this last time I stayed it left me feeling underwhelmed. While the service was good and the hotel was clean, I felt as if this hotel was just moderately meeting my high expectations I have come to expect out of Hilton hotels. The food in the restaurant is good. The location is good for those wanting to be close to the aiport or race track but not for those that want to be in the city for big events like SXSW. If you stay request a room on the outside of the hotel, as the inside overlooking the atrium can be rather dark and noisy depending on the size of the crowd at the bar in the atrium.

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, June 18, 2013
Dear Guest,
Thank you for your comments. I’m glad to hear that you were pleased with your room and that we provided you with good service. If there are any specific concerns we can address to make your stay more enjoyable please contact me directly at the hotel. We look forward to your next visit.
Sincerely,
Jason Roberts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
houstonburbs
Level Contributor
312 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
2 of 5 bubbles Reviewed June 14, 2013

What has happened to the Hilton quality? DEFINITELY not at this location! We were very disappointed with our stay and no one really seemed to care, until we were checking out. "Complimentary" internet in the guestrroms rooms meant sitting in the bathroom, hoping that it would stay connected long enough to get some work done. When we called to report this... we were told that"someone would be right up"... this meant someone coming up to explain to us that the wiring was in the attic or a closet somewhere in the building. Again... the request to be moved fell on deaf ears. Old, lumpy mattresses on the beds... Window curtains 2 inches too short to meet the floor so the bright Texas sunrise as well as the front spotlights were visibile all of the time. Might want to change the vacuum bag... trash in the carpet... We asked to be moved.... it never happened. As we were checking out, we were greeted by a car parked so close to our car... IN THE HANDICAPPED RAMP... that one of us had to crawl over the gear shift from the other side so we could back out. We were told by the hotel employee that we could call and report it, but the City of Austin owned the building, so they would not do anything..... HMMMM Cars parked all in the firelanes for a conference.... HMMMMM Maybe the City of Austin would like to see what would have happened if there had been a true emergency. It appears that the Hilton folks have not visited this place in awhile.... We doubt they would be very happy. This location DEFINITELY fell short of our expectations.

  • Stayed June 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank ladybugtx76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, June 18, 2013
Dear Guest,
I am terribly sorry to hear that you were so disappointed with your stay. I can assure you that your experience is highly unusual for our hotel. The comfort and safety of our guests is our highest priority and we apologize that you did not experience that. I can assure you, had we had another room available, we would have been happy to move you. We have addressed the issues you mentioned about internet connectivity and parking. We hope that the next time you're in the area you would consider staying with us again.

Best Regards,
Jason Roberts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 14, 2013 via mobile

I stayed in Austin overnight for a business meeting. The hotel is nice. Probably too far from the downtown area but conveniently located close to the airport. The breakfast buffet and table settings could have been better. Otherwise, it is a good spot.

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Santiagovau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, June 18, 2013
Dear Guest,
Thank you for your comments. We are happy to hear you enjoyed your stay overall. We are located just ten minutes from downtown Austin and just a two minute shuttle ride to the airport terminals. So whether you’re here for business or pleasure we are a great option.
Best Regards,
Jason Roberts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Columbia, United States
1 review
5 of 5 bubbles Reviewed June 13, 2013

The hotel is beautiful, clean and so very comfortable. Love the lobby seating areas. The meeting rooms are comfortable and supplies/water readily available. Service/staff is outstanding to the person. Every staff member we met was well-groomed, well mannered and professional.I have only positive things to say about this property.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Lynn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, June 18, 2013
Dear Guest,
Thanks for the great comments. Our entire staff takes great pride in offering exceptional service and excellent product. I will make sure to pass along the compliments. We look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, United States
1 review
5 of 5 bubbles Reviewed June 13, 2013

It's so great to see a former government building turned into something we can all appreciate. This circular building lends to the meeting places in the open courtyard in the center. The salt water pool and hot tub could be rated as some of the best pools at any lodging site. The fact that the hotel is about 2 minutes from the Austin airport is a big plus.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, June 18, 2013
Dear Guest,
Thanks for the compliments. We are definitely a one of a kind hotel being a re purposed Air Force Command Headquarters. I’m glad to hear that you enjoyed our saltwater pool. It is just one example of many sustainability measures we have taken to reduce our environmental impact. We look forward to your next stay,
Best Regards,
Jason Roberts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Austin Airport

Property: Hilton Austin Airport
Address: 9515 Hotel Dr, Austin, TX 78719-2310
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Austin
#30 Romantic Hotel in Austin
#53 Family Hotel in Austin
#57 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Austin Airport 3.5*
Number of rooms: 262
Official Description (provided by the hotel):
Enjoy the convenient location two minutes from the terminal at the Hilton Austin Airport hotel, the only hotel on Austin Bergstrom International Airport grounds. Take the complimentary 24-hour shuttle to the airport and enjoy easy access to downtown Austin with the convenient Airport Flyer service. Settle in to a spacious hotel room with modern amenities and complimentary internet access, or choose a suite with an additional boardroom, fitness room or living room. ... more   less 
Reservation Options:
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Also Known As:
Hilton Austin Airport Hotel Austin
Austin Hilton

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