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“Family of 4 left to sleep like a family of 2.”

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Hilton Austin Airport
Ranked #56 of 203 Hotels in Austin
GreenLeadersGold level
san angelo
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Family of 4 left to sleep like a family of 2.”
Reviewed March 1, 2012

I tried this hotel because our favorite hotel in Austin was overbooked. It is NOT family friendly at all. I called 3 times to make sure they knew we needed accomodations for our 2 little sons as well as for us in the room. We called early in the day to confirm for the 4th time but did not arrive until 11:30 at night. Once there we were taken to a room with only a kingsize bed and a chair --not a sofa as promised. Then we ordered room service which took forever because 1 person was the bellperson, the maid, and kitchen help for the whole hotel of over 600 rooms. It took until 2am to get the things necessary to put the boys to bed. OH!!!! I forgot to mention the straw wrapper in my food. I think you get the picture....don't go here unless you just need to go to the airport.

  • Stayed February 2012, traveled with family
    • Value
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Helpful?
1 Thank chellmorrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AUSAHHF, General Manager at Hilton Austin Airport, responded to this review, March 12, 2012
I would love the opportunity to personally discuss these issues with you. Please feel free to call the hotel directly at 512.385.6767 and ask to speak with me. I look forward to your call.
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Houston, Texas
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 23, 2012

Very good property. Enjoyed the stay and worth the money. Public areas are very nice, bar was a good place to hang out. My only complaint...$11 a night to park in a 3/4 empty parking lot when your hotel is nowhere near downtown is just plain wrong. This alone might make me consider not returning...everything else was fine.

  • Stayed February 2012, traveled with family
    • Value
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Helpful?
Thank texminn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, February 28, 2012
Dear Guest,

Thank you for your comments. We are glad you enjoyed your stay. We have made many improvements to our lounge area and it's good to see guests enjoying the space. I am sorry to hear that you were displeased with the parking arrangement. Because we are located on airport property, we do offer self parking at $11 and $15 for valet parking as well as complimentary shuttles to and from the airport.
We do appreciate your patronage and hope to see you in the future.
Sincerely,
Jason Roberts
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Defiance, Missouri
Level 6 Contributor
504 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed February 10, 2012

Revisited for another conference, restaraunt has been redocrated/arranged, rooms are still the same but the pricing has increased - somewhat exponentially! A classic three star Hilton airport property with an interesting past and extremely convenient to AUS - but they are workign to price out of the market when yo can drive less than a mile for half the price. expense account probably OK, rooms are nice, get but restaraunt and menu has been redone to locovore and the pricing reflects the percieved value.

  • Stayed February 2012, traveled on business
    • Value
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Helpful?
Thank Hobietim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, February 14, 2012
Dear Guest,
I'm sorry to hear that you were not as pleased with your most recent stay as in the past.
We have made some very positive changes recently. Our restaurant has been renovated and we have a new menu focused on local and sustainable ingredients. We have also upgraded all of our lobby furniture and we are looking forward to more improvements in 2012. As always we strive to provide all of our guests with superb service. If we missed the mark on your last stay, we would love to make it up to you.

Best Regards,
Jason Roberts
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Phoenix, Arizona
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 10, 2012

I stayed here in late January 2012. Drove from Houston (took I-10 west to TX Hwy 71, an easy drive!) Room was clean and spacious. A little far off the beaten path as it's on the far SW side of town, but a relatively quick drive into downtown, the SE side (South Lamar/South Congress) and the north side, which is where everything is in Austin anyway. I got probably the BEST deal on this hotel for a January stay I have ever had, and likely will never see again, and it was on the Hilton website. I thought at first the website had malfunctioned, but no, the price was correct. Therefore this was probably the best hotel value I have ever had. I will come here again, but hopefully I'll get a somewhat similar deal on Priceline or Hotwire.

  • Stayed January 2012, traveled with family
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Helpful?
Thank micmac99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, February 14, 2012
Dear Guest,
We are glad you enjoyed your stay! While we are a little off the beaten path, it really is just a seven minute drive to downtown Austin and the entertainment district. The cities airport flyer picks up and drops off right in front of the hotel and makes for an easy ride to downtown. And, it only costs two dollars.
We hope to see you again soon,
Jason Roberts
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San Diego, California
Level 5 Contributor
74 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed February 9, 2012

I just stayed at the Hilton Austin Airport for the first time and will definitely return there in the future. Honestly, if you have an early morning flight out of Austin (like I did), this is the place to stay. You don't even get onto the highway to get to the airport...it's like 3-4 minutes to the airport from the hotel. I ate two meals while I was there and they were both delicious. The room was large, clean and very nicely appionted.

  • Stayed February 2012, traveled on business
    • Value
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Helpful?
Thank puglover23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, February 14, 2012
Thanks for the nice review! We are literally two minutes from the gates and with our airport shuttle it makes for an easy morning flight. We also have a great park and fly program.
I'm happy to hear you enjoyed your meals too. We just put out a new menu and it has been getting a great response. We hope to see you again soon!

Jason Roberts
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Houston, Texas
Level 6 Contributor
66 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed February 7, 2012

My friends and I stayed here for one night during a quick getaway to Austin. The rooms were such a great size, and comfortable. We were able to get a connecting room with no issues. The hotel is well appointed with comfortable beds and nice toiletries.

Beware that there is a fee to park at the hotel, but it does come with in and out privileges.

We used Priceline for this hotel and the value was great. The location is close enough to downtown Austin to take a cab if you don't want to bother with driving and parking. I recommend this hotel.

  • Stayed September 2011, traveled with friends
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Helpful?
Thank xichic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, February 9, 2012
Dear Guest,
We appreciate your comments and we are glad you enjoyed your stay with us.
We look forward to seeing you again.
Sincerely,
Jason Roberts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas area
Level 6 Contributor
120 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed February 4, 2012

I just love this hotel. It's built in a circle. It is four stories and all the rooms windows open to either the atrium or the outside. I don't know why this appeals to me but its just pretty and unique. The glass elevators offer a view of the atrium as you come and go.

Now to the real stuff... well maintained; attentive, friendly staff; convenient to the airport; quiet rooms; luxurious bedding; glassware in the rooms; big, fluffy towels; nice outdoor walking path around the pool (especially nice if you're attending a conference and just need to stretch your legs a bit); completely non-smoking.

'Keeping in mind this is not IN Austin but out at the airport.

I've attended a conference here for the past several years and have always meant to review. I just got back today and remembered this time.

Room Tip: I always get an outside room to watch the planes coming and going. The other rooms have a view to t...
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  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ls1202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason R, Manager at Hilton Austin Airport, responded to this review, February 6, 2012
Dear Guest,
Thank you for the nice review! We are glad you enjoyed your stay with us and look forward to seeing you again.
Sincerely,
Jason Roberts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Austin Airport

Property: Hilton Austin Airport
Address: 9515 Hotel Dr, Austin, TX 78719-2310
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Austin
#30 Romantic Hotel in Austin
#53 Family Hotel in Austin
#57 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Austin Airport 3.5*
Number of rooms: 262
Official Description (provided by the hotel):
Enjoy the convenient location two minutes from the terminal at the Hilton Austin Airport hotel, the only hotel on Austin Bergstrom International Airport grounds. Take the complimentary 24-hour shuttle to the airport and enjoy easy access to downtown Austin with the convenient Airport Flyer service. Settle in to a spacious hotel room with modern amenities and complimentary internet access, or choose a suite with an additional boardroom, fitness room or living room. ... more   less 
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Also Known As:
Hilton Austin Airport Hotel Austin
Austin Hilton

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