The non smoking rooms REEKED of cigarette smoke.
The door locks were flimsy.
The carpets were filthy.
The staff was completely disinterested in helping.
The AC rattled the entire night even when off, and was extremely loud when on.
It took over 20 minutes for the front desk clerk to come to the desk upon check in.
The billing was incorrect at checkout and the front desk clerk said it "was not my problem" and turned her attention to the only other customer in the lobby.
I will never stay at this or any other Extended Stay location based solely on this horrible experience.
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- Also Known As:
- Homestead Austin / Arboretum Hotel Austin