Asked for non-smoking room when reserving online, but somehow got assigned to a smoke room covered by heavy cleaning perfumes. (First night)
Water heater was not working for whole hotel second day morning. They did repair it, but I had to delay my meeting.
Asked to switch to anothe room, staff was friendly to help but the new room door handle was not functioning well. It has to be opened by swinging the handle upward, not downward (the staff was patient to help me figure it out). AC of new room was nice and super strong. I Try to save electricity for hotel when not in the room, but it won't automatically shut off when reach set temperature. So the room is constantly blowing AC. The kitchenwares are not provided in the room. Guests need to ask the front desk to deliver the whole kitchen set to you. Not sure if this is a new policy or just because too many guests are stealing. If I have to wait till the kitchen ware to deliver to my room and give tips for that again, maybe next time I should just book a hotel without kitchen and go out to eat. I can understand the hotel is trying to reduce its expense, but sometimes understaff is also trading off its customer service and hotel staying quality because staffs have too many things to do, and it is hard for them to put up a friendly smile when over stressed.
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- Also Known As:
- Homestead Studio Suites Austin - Downtown -Town Lake Hotel Austin
- Extended Stay America Austin
- Homestead Suites Austin
- Austin Homestead Suites
- Homestead Austin