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“Very Pleased”

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InterContinental Stephen F. Austin
Ranked #12 of 200 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
Shoreline, Washington
2 reviews
“Very Pleased”
5 of 5 bubbles Reviewed June 23, 2014

We stayed at the Intercontinental for 3 nights while visiting family. The front desk and bell staff were very friendly and helpful. They seemed genuinely interested in pleasing their guests. A guest services rep, Tammie, was particularly helpful when I was having printing challenges in the business center. Additionally, this hotel is in a great location, close to restaurants, bars and the capital building. When weather permits, the terrace lounge is a great place to enjoy a drink and watch the action of Congress Street. Room gets only very good because it was quite small.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CF19715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, June 25, 2014
Hello from Austin, and thank you for the 5 Star review! When you visit us again, please ask for a larger room, as even though this is an historic property, we do have larger rooms and will do our best to make sure you are in one on your next stay! Thank you and looking forward to seeing you again!
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970 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (219)
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English first
1 review
5 of 5 bubbles Reviewed June 23, 2014

The valet staff was excellent and even set my luggage up in my room. The restuarant "Roaring Fork" that is connected to the building is an added plus but the hotel actually has it own restaurant too. The bar on the second floor is nice as it is connected to a balcony/patio that raps around the entire length of the hotel on Congress and 7th streets (lots of room). It's nice to go sit on the patio and people watch (because you are looking down on everything and your above all the bustle) and relax at the end of the day.

The hotel is beautiful. It's an old building from the 1920's and has been restored recently. My room was gorgeous. Great location downtown in Austin (walking distance to the Capital and 6th Street).

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, June 25, 2014
Linda, on behalf of the entire InterContinental Stephen F Austin, I'd like to thank you for the wonderful comments from your recent stay! We're thrilled to have met your needs and expectations, and truly look forward to seeing you again real soon. We'll save a seat for you in Stephen F's Bar & Terrace....!
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Dallas
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed June 22, 2014 via mobile

Check in was smooth and man at desk was friendly and had suggestions for dining and entertainment.
Rooms are small, think NYC sized not Texas size ! Stayed at the Hampton Inn around the corner last night and the room was 3X larger.
Decorator went a little crazy with all the patterns in one closet of a room.
What hotel remodels the entire place and does not add electrical plugs ?
Not one in the room! only in the bathroom WTH, having to crawl under bed to find a power stip.

Stayed June 2014, traveled on business
Helpful?
Thank DallasNitpicker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, June 25, 2014
Greetings from the InterContinental! I'm so pleased you provided comments, but hate that you did not ask where our outlets are, as we have numerous one on the side of the desk and night stands! We have a high demand from business travelers, and a top priority during our recent renovation was to make it "business friendly", so I'm truly sorry you did not see the signs indicating the power outlets. Perhaps we need to make them more visible. And yes, some of our rooms are smaller, as we are an historic property, however we do have larger ones as well. Please do ask for one on your next stay. Thank you and take care.
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Level Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed June 21, 2014 via mobile

Spent the weekend at the Intercontinental in Austin. Staff from the Valets to the Desk Clerks were very friendly and provided great service. Regular king bed room was smaller than usual but extremely nice. Hotel is located just one block from great food, drinks and live music in Austin. Gym and terrace lounge were also very nice. Recommend for anyone visiting Austin.

Stayed June 2014, traveled as a couple
Helpful?
Thank miami M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, June 23, 2014
Hello Miami M from the InterContinental in Austin! So glad to have hosted you recently, and sure appreciate those nice comments. Thank you!
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Miami, Florida
Level Contributor
5 reviews
5 of 5 bubbles Reviewed June 21, 2014

From the minute you walk into the beautifully decorated lobby, you know you are truly welcome by every staff member you encounter. From the valet, to the door and from the front desk, to the bar, you will be made to feel like they are glad you are there.

I had made a mistake with checkin dates when I booked my room through Expedia so I had to call them to rectify it. But I didn't have to deal with it on my own... Jamiliah, Guest Service Agent, at the hotel worked with Expedia to resolve my problem! Now that's what I call going above and beyond the call of duty. From that point, she became a friendly face I was always glad to see. I could count on her for directions, restaurant and activities suggestions, and many other Austin-specific recommendations. All hotels should have service this friendly! They are lucky to have Jamiliah and the rest of their attentive staff.

The room was perfect. Bed was the most comfortable I've had, mini bar nicely stocked, spacious open area, big, clean bathroom, remote lighting control, FAST wi-fi, and attentive room service (I asked for extra sugar for my coffee on day 1 and she kept doing so throughout my stay). If coffee is all you're going to have though, I do recommend having the complimentary coffee (or tea) in the lobby. It's good stuff and there's real cream or milk.

This was the second time I stay at the InterContinental Stephen F. Austin but it certainly won't be the last. Keep up the great work!!

Room Tip: If you rely on wifi, be sure to say so upon checkin. Most hotels know their 'weak spots.' Th...
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Felix J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, June 23, 2014
Thank you Felix J, for that great 5 Star survey, and for your continued business! We love that you love and recommend us! Hope to see you again real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 17, 2014

I just returned from a two night stay at the this hotel and it was delightful! The rooms were clean, quiet and comfortable but the staff was simply amazing! Every question answered expertly, help gladly given and any needs responded to immediately. I would definitely stay there again!

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ellen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, June 23, 2014
We're thrilled that you're thrilled, Ellen! Thank you for that wonderful review and recommendation, and please do come see us again real soon!
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The Woodlands, TX
Level Contributor
129 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed June 17, 2014

We have stayed at the SFA hotel three times during the ATX Television Festival each year in June. It is an older hotel that has been refurbished, the beds are excellent, the food is good and the staff is amazing. Everyone from the valets to housekeeping do everything they can to make your stay comfortable and it took most of them only a few hours to greet us by name and ask if there is anything we needed. The location is perfect even if you don't have a car-- the capitol is two blocks away, 6th street is one block away, great restaurants nearby, and the "bat bridge" is in walking distance. Also Austin has ZIP cars & Uber if you want to head to South Congress and the food trailers. The hotel's bar- Stephen F and restaurant- Roaring Fork are also very good.

Room Tip: We've stayed in several rooms and haven't been disappointed yet-- although at busy times the...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mcfiddle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, June 23, 2014
Thanks for that great feedback, and for your continued business, year after year! We're so pleased to meet your expectations each time. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Stephen F. Austin

Property: InterContinental Stephen F. Austin
Address: 701 Congress Avenue, Austin, TX 78701-3216
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Austin
#5 Luxury Hotel in Austin
#8 Romantic Hotel in Austin
#14 Green Hotel in Austin
#15 Family Hotel in Austin
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — InterContinental Stephen F. Austin 4*
Number of rooms: 189
Official Description (provided by the hotel):
Keeping it weird in style ever since we opened in 1924, thanks to the people of Austin who funded our construction! When we opened we were the tallest building in Austin at 10 stories tall. We have gotten a little taller, 15 stories currently, but the city has grown up around us over the years making us a hidden gem in the heart of downtown. We are located 1 block from 6th street, 3 blocks from the Capitol and walking distance to all the activities that make Austin the amazing city that it is. If you are looking for the true experience of Texas and Austin book a room with us. ... more   less 
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Also Known As:
Intercontinental Stephen f. Austin Hotel Austin
Intercontinental Austin

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