Overall excellent hotel accommodations and staff. Very clean, newly remodeled, great features. This will be by place to stay when Im in Austin. Tammie Linden with the business center was a great help!!!!!More
Overall excellent hotel accommodations and staff. Very clean, newly remodeled, great features. This will be by place to stay when Im in Austin. Tammie Linden with the business center was a great help!!!!!MoreShow less
Thank you! We appreciate the kind words and hope we are able to host you again in the very near future.
Loved the hotel, the room, etc. Very comfortable, well-appointed, pristine spaces. Charming bar, excellent service from all of the staff we encountered, from the parking guys on "up." Even better, TWO WEEKS after we returned home, I glanced at the receipt from the hotel and found a mistake. I sent ONE e-mail and received an almost immediate response, with an apology and a promise to credit our card. Now THAT's service.
HIGHLY HIGHLY RECOMMEND!
Thank you so much for that wonderful review! We're so pleased you enjoyed your stay with us!
We spent a weekend in Austin at the Stephen F and it was great. The service was excellent, special thanks to Anthony Porter, our Guest Sercices coordinator. We had special requests for our room and they were very attentive to details. The room was great, we had the Bridal Suite on the top floor and did not want to leave. The location is perfect and we look forawrd to going back soon.
So happy you enjoyed your stay with us! Thank you for sharing and we're looking forward to hosting you again soon!
Incredible Customer Service. I travel the world on business, and each time I stay at the Austin property, I am ALWAYS greeted by the wonderful Viviana, Jamiliah and,or Tammie. In my most-recent stay, I had not seen Jamiliah yet, she called me to welcome me and proceeded to upgrade me.
This hotels makes you feel welcome, has incredible rooms, and serves its brand name very well!!!
We are so very happy knowing you feel so content and hopefully, like one of our "family" when staying with us. Thank you for specifically mentioning some of our great associates, and thank you for your continued loyalty. See you again soon!
Old historic hotel in the middle of downtown Austin. The room was the smallest I have ever seen in an American hotel. The bed took up most of the room. The view out the window was of large rooftop A/C equipment and not much else. I imagine most of the rooms in the hotel at least have a better view.
Service was friendly. The bed was comfortable.
The location is good for downtown business and entertainement destinations. But parking is pricey, so it is not a good spot for non-Downtown destinations.
Hello and thank you for taking time to provide feedback from your recent stay with us. And yes, it's true some of our rooms are small. Being an historic property that is simply the case, however on your next visit please ask our front desk agent for a larger room with a better view! We will always do our very best to accommodate! Thank you.
This hotel really does have a lot going for it. Value, location, convenience, and more! My wife and I stayed here and were very impressed with all aspects of our experience. The staff are friendly, the rooms are clean, the location is close to everything you need. We will be staying here again for sure.
We certainly do appreciate that wonderful review! Thank you so much, and looking forward to welcoming you and your wife back soon! Take care.