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“Nice hotel near capital building in Austin” 4 of 5 stars
Review of InterContinental Stephen F. Austin

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InterContinental Stephen F. Austin
Ranked #12 of 198 Hotels in Austin
Certificate of Excellence
Saint Joseph, MO
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice hotel near capital building in Austin”
4 of 5 stars Reviewed October 1, 2013

This is a good hotel in Austin, Texas. Hotel staff were very pleasant, attentive, and accommodating. The building is somewhat older, but the interior is well maintained. Some of the rooms have partial views (you can see a little over half the frontage) of the capital building, which are particularly impressive after dark. The room I stayed in was a suite and very large and comfortable. An iron and ironing board was available. The TV was equipped with DirectTV, with a good channel selection. Electric outlets were inset on the side of the desk and a nightstand by the bed. The bed also had a remote control panel for room lighting that was convenient. The king-sized bed had at least 12 pillows, which I find really annoying. There's no place to put them to stay clean and it seem like a waste to throw them on the floor. The bathroom was well furnished and had a very nice selection of convenience items. The WiFi was not complementary, nor was breakfast, which I find consistent, but strange for higher priced hotels. There was free coffee in the lobby in the morning.

Room Tip: Some corner rooms on the upper floors will have good views of the capitol building
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank drmike86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, October 3, 2013
Thank you for the great feedback from your recent stay with us. I agree, those pillows can be a bit troublesome at times, but I'm glad overall you found our property acceptable. Thank you for your business and take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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727 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed September 27, 2013

Great rooms. Chip, Taylor and Ana at their bar and terrace know how to treat you right. Best place to experience austin and everything downtown has to offer. The room was a good size. Front desk is courteous

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bajra79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, September 30, 2013
Our bar, Stephen F's, has long been a part of the Austin scene and history. I'm so glad you were able to experience the new design and our outstanding staff there. I'll be sure to share your great comments with them! Thank you so much for taking time to prepare this survey.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagarto, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 26, 2013

Our stay here was the best. They upgraded our room to a suite when my husband mentioned it was our anniversary--at no extra charge. We had room service the first night, and the food was delicious--as good as we've had in any restaurant anywhere. The hotel restaurant and bar are top of the line with excellent food and drinks. But what makes this hotel outstanding are the people. This hotel has managed to hire people who truly care and enjoy their jobs, and it really shows.

Room Tip: We had a room on the 12th floor, and the view was beautiful, especially at night when the capitol wa...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Evelyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, September 30, 2013
Happy belated anniversary! We're so glad to have been part of your celebration, and hope that we were able to contribute to some wonderful memories of such a special occasion. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 25, 2013

Getting past the small size of the rooms, the hotel was beautiful. Nice hot tub and lap pool. The terrace bar serves up an amazing fancy mac and cheese and even had good cider. The staff were all very friendly and helpful.

  • Stayed September 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Katabw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, September 30, 2013
So glad you were able to taste the mac and cheese! It's a favorite! Thank you for the survey and for your business!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herndon, Virginia, United States
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 22, 2013

The staff from the doormen, reception, room service, restaurant staff & maid service were very well trained, gracious and accommodating. I was here for a business trip and the confirmations were done by office personnel. For best results for through the hotel directly, TripAdvisor or go through my site CatsMeowTravel.com. For a block of rooms, be sure to get all the details. Rates are not the same daily, they increment. The room was clean, spacious and the hotel is well situated in the city.

Room Tip: If you have the need for sharing a room, a sofa bed will be placed in the room if other rooms are al...
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jeanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, September 30, 2013
Thank you for pointing out so many areas of the hotel that met your expectations! We hope to see you again the in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
3 reviews
5 of 5 stars Reviewed September 19, 2013

My husband and have stayed in many wonderful hotels in Austin. The Intercontinental tends to be the one we most often come back to. It is a beautiful facility, always clean and comfortable, an extremely convenient location and candidly a great value (the up grade that allows the use of the "club international" is worth every penny.

I am writing this review because during our most recent visit I was very aware of the outstanding service. From the valet to the front desk to the house keeper we have been treated with kindness and efficiency. We are in town for a business convention and the hotel is at full occupancy yet the service has not suffered. I would like to mention especially, Veronica who works in the club and lounge. I witness her serving over 20 tables this morning while guests flew in for a quick breakfast before the start of their meetings. She handled the on slot with grace and was still able to offer "extras" such as a cappuccino for the road. Truly above and beyond. We all know that a hotel can have a nice environment but if the service is not there it will not be an enjoyable stay. This hotel gets high stars in both categories.

Room Tip: We have never had an issue with noise from busy 6th Street but we have always been on the 7th floor...
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 25262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, September 19, 2013
We are delighted that you love our hotel! Your comments are most appreciated, and I will make sure to share not only with Veronica but with her manager as well. We feel so grateful to have her as well as every other associate who make up this wonderful property. Thank you for taking time to share your thoughts, and we look forward to the next time you are in Austin, whether business or pleasure! Take care and thank you for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 18, 2013

I love the fact that this hotel is in the heart of Austin. Its walking distance to everything music , restaurants , people watching etc. I love the ambiance of this old hotel that has been remodeled very nicely. We had a room facing Congress, there was never any issues of noise here from the street. We had one issue one night when a huge party erupted next door at 2 am but security took care of it immediately. The room was very large and comfortable, we had large bedroom area , separate from the sitting area which also had bar/counter area. Every day in the afternoon you could go down and have complimentary wine , champagne ,beer and appetizer's. Also delicious breakfasts in the Intercontinental hotel or you can choose their continental breakfasts as part of your hotel package.
They also have a great restaurant in the hotel called the Roaring Fork . Upstairs there is a bar and fantastic wrap around balcony for some cocktails. All of the staff were so gracious and fun, to name a few that i dealt with ,were Marissa, Jackie, Vivianna and Thomas . Loved the atmosphere and would return. This is such a great city, so colorful ,fun and it comes alive at night. Also check out the Driscoll hotel for its history. Then walk to the Texas state capitol ,this is a cool place to take a tour and and sit in one of their session's.

Room Tip: We didn't have a noise issue and we were facing congress, but others have said if you were on th...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank luvmyaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this review, September 19, 2013
It sounds like your trip to Austin was perfect! Lots of fun and interesting venues within walking distance of the InterContinental; I am so pleased you were able to take advantage of them. Thank you for such a detailed survey, hitting on so many areas of the hotel. We are most grateful for your kind words, and for your loyalty. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Stephen F. Austin

Property: InterContinental Stephen F. Austin
Address: 701 Congress Avenue, Austin, TX 78701-3216
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Austin
#4 Business Hotel in Austin
#8 Romantic Hotel in Austin
#15 Family Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Stephen F. Austin 4*
Number of rooms: 189
Official Description (provided by the hotel):
Affectionately known as the 'Stephen F' by native Austinites, the InterContinental Stephen F. Austin has been part of the city scene for more than 60 years. A central location three blocks from the Capitol puts you within walking distance of the Bob Bullock Texas State History Museum, the University of Texas and the Town Lake Hike and Bike Trail. ... more   less 
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Also Known As:
Intercontinental Stephen f. Austin Hotel Austin
Intercontinental Austin

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