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InterContinental Stephen F. Austin
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Reviews (1,306)
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All reviewsroaring forkterrace barfront deskclub roomgreat hotelcapitol buildingheart of downtowncongress avenuewalking distancevalet staffvalet parkingsixth streetmini barspacious rooma great staythe location is perfecti highly recommend this hotel
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Reviewed September 19, 2013

My husband and have stayed in many wonderful hotels in Austin. The Intercontinental tends to be the one we most often come back to. It is a beautiful facility, always clean and comfortable, an extremely convenient location and candidly a great value (the up grade that allows the use of the "club international" is worth every penny.

I am writing this review because during our most recent visit I was very aware of the outstanding service. From the valet to the front desk to the house keeper we have been treated with kindness and efficiency. We are in town for a business convention and the hotel is at full occupancy yet the service has not suffered. I would like to mention especially, Veronica who works in the club and lounge. I witness her serving over 20 tables this morning while guests flew in for a quick breakfast before the start of their meetings. She handled the on slot with grace and was still able to offer "extras" such as a cappuccino for the road. Truly above and beyond. We all know that a hotel can have a nice environment but if the service is not there it will not be an enjoyable stay. This hotel gets high stars in both categories.

Room Tip: We have never had an issue with noise from busy 6th Street but we have always been on the 7th floor or higher...
  • Stayed: September 2013, traveled on business
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Thank 25,262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded September 19, 2013

We are delighted that you love our hotel! Your comments are most appreciated, and I will make sure to share not only with Veronica but with her manager as well. We feel so grateful to have her as well as every other associate who make up this wonderful property. Thank you for taking time to share your thoughts, and we look forward to the next time you are in Austin, whether business or pleasure! Take care and thank you for your business.

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Reviewed September 18, 2013

I love the fact that this hotel is in the heart of Austin. Its walking distance to everything music , restaurants , people watching etc. I love the ambiance of this old hotel that has been remodeled very nicely. We had a room facing Congress, there was never any issues of noise here from the street. We had one issue one night when a huge party erupted next door at 2 am but security took care of it immediately. The room was very large and comfortable, we had large bedroom area , separate from the sitting area which also had bar/counter area. Every day in the afternoon you could go down and have complimentary wine , champagne ,beer and appetizer's. Also delicious breakfasts in the Intercontinental hotel or you can choose their continental breakfasts as part of your hotel package.
They also have a great restaurant in the hotel called the Roaring Fork . Upstairs there is a bar and fantastic wrap around balcony for some cocktails. All of the staff were so gracious and fun, to name a few that i dealt with ,were Marissa, Jackie, Vivianna and Thomas . Loved the atmosphere and would return. This is such a great city, so colorful ,fun and it comes alive at night. Also check out the Driscoll hotel for its history. Then walk to the Texas state capitol ,this is a cool place to take a tour and and sit in one of their session's.

Room Tip: We didn't have a noise issue and we were facing congress, but others have said if you were on the lower floors facing 7th it can get a bit noisy at night.
  • Stayed: May 2013, traveled on business
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Thank luvmyaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded September 19, 2013

It sounds like your trip to Austin was perfect! Lots of fun and interesting venues within walking distance of the InterContinental; I am so pleased you were able to take advantage of them. Thank you for such a detailed survey, hitting on so many areas of the hotel. We are most grateful for your kind words, and for your loyalty. Take care.

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Reviewed September 17, 2013

I booked a club room for a weekend stay. Upon arrival the desk clerk offered a suite upgrade for a small addition, which I accepted. I was concerned about room noise coming from the rowdy 6th St. area but this wasn't an issue at all. The windows seem to be triple pane and the room was quiet. We enjoyed a view of the Capitol and of Congress Avenue. The club room, which is accessible from behind the receptionist, was very convenient. In the mornings, breakfast for all hotel guests is served in the club room, but in the afternoon and evening it becomes a quiet refuge. The suite was pleasant and comfortable. Only complaint would be the shower/tub combo as opposed to a nicer shower, but the shower fittings were good quality. I'd definitely book here again. Very well run hotel.

  • Stayed: August 2013, traveled as a couple
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Thank ridgebackfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded September 19, 2013

It was a pleasure to have you as our guest! I'm so glad you were able to experience the upgraded room with the fantastic view of the Capital. It's especially beautiful at night. Hope to have you back again very soon. In the meantime, have a wonderful remainder of the summer!

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Reviewed September 16, 2013

Fantastic hotel. Upgraded to suite. Really nice room. Well laid out. Very user friendly had plugs bedside to charge phones etc. Also had a really cool master control handheld bedside to control lights temp and tv. Tv had Direct Tv and a guide like at home not the usual lodge net unfriendly system. At turn down time they lay out robe slippers and fill the ice bucket. All on all really nice hotel with fantastic service

  • Stayed: September 2013
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Thank mpatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded September 17, 2013

Thank you for taking time to share comments from your recent stay! Testimonials, referrals and reviews are the most sincere compliments that you can offer us, and we truly appreciate them. I hope you enjoy the rest of your summer!

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Reviewed September 15, 2013

I stayed here for one night on a recent trip to Houston. This hotel is an absolute gem in the heart of downtown Austin. It looked a little old in the photos I viewed online prior to arrival but in real life, I was delighted to see that everything felt high quality, elegant, clean and not at all dated. Our room was spacious. I loved the amenities, the large marble bathroom and especially the vanity (complete with makeup bench and a variety of mirrors!) Complimentary coffee in the morning and fruit water the rest of the day was an added touch. Free wifi was available in the lobby and it would have been great if it was available free in the room but that would be my only minor qualm.

Stayed: September 2013, traveled as a couple
Thank VancouverCDN_travlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StepheFAustinHotel, Guest Relations Manager at InterContinental Stephen F. Austin, responded to this reviewResponded September 16, 2013

What a wonderful compliment, thank you! On behalf of the entire staff of the InterContinental, we are grateful that we met your expectations, and hope we are able to welcome you back in the very near future. Thank you again.

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