My husband and have stayed in many wonderful hotels in Austin. The Intercontinental tends to be the one we most often come back to. It is a beautiful facility, always clean and comfortable, an extremely convenient location and candidly a great value (the up grade that allows the use of the "club international" is worth every penny.
I am writing this review because during our most recent visit I was very aware of the outstanding service. From the valet to the front desk to the house keeper we have been treated with kindness and efficiency. We are in town for a business convention and the hotel is at full occupancy yet the service has not suffered. I would like to mention especially, Veronica who works in the club and lounge. I witness her serving over 20 tables this morning while guests flew in for a quick breakfast before the start of their meetings. She handled the on slot with grace and was still able to offer "extras" such as a cappuccino for the road. Truly above and beyond. We all know that a hotel can have a nice environment but if the service is not there it will not be an enjoyable stay. This hotel gets high stars in both categories.
- Official Description (provided by the hotel):
- Keeping it weird in style ever since we opened in 1924, thanks to the people of Austin who funded our construction! When we opened we were the tallest building in Austin at 10 stories tall. We have gotten a little taller, 15 stories currently, but the city has grown up around us over the years making us a hidden gem in the heart of downtown. We are located 1 block from 6th street, 3 blocks from the Capitol and walking distance to all the activities that make Austin the amazing city that it is. If you are looking for the true experience of Texas and Austin book a room with us. ... more less
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- Also Known As:
- Intercontinental Stephen f. Austin Hotel Austin
- Intercontinental Austin