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Reviewed October 10, 2013

I want to start off by saying that I realize this is not supposed to be a super fancy hotel, but I have stayed in many low-price motels so am comparing my stay to those. Upon arrival just before 10pm, I was really tired from a long drive and was looking forward to getting to my room and crashing. The security guard outside was standing behind a pillar (hiding from guests?) talking on his cell phone - he did not look up as I walked into the hotel. There were 2 girls at the front desk. They did not greet me, so after an awkward 15 seconds of me standing 2 feet from them on the other side of the counter I said "hi I'm xxx and I'm here to check in" - one of them responded with "we're doing an audit" - so I said "oh, cool, sooooo what does that mean for me?" - "it's gonna be about 10 minutes because we're using the only computer" - "bummer. I'll just go hang out in this waiting room area then, I guess." - about 10 minutes later I hear someone yelling to me from behind the counter. I could barely hear her because the TV in the room with the couches was turned up so high. Not sure why she couldn't walk about and nicely tell me they were ready for me, but maybe that is asking too much. My room was adjacent to I-35, so I could hear the road noise but it didn't prevent me from falling asleep. The couch had major stains and looked pretty gross, as did the curtains. I was wondering how you get so many stains on curtains? The bed was comfortable enough and the counters were clean. The bathroom could use about 1 hour of maintenance and some paint and would look SO much better, but it really just looks old and neglected - towel bars hanging off of screws, etc. Breakfast was sparse but available as advertised - oatmeal, oatmeal bars, and coffee (which was out!). Altogether, I would gladly pay $10 more per night to stay somewhere else with the same star rating. My experience wasn't awful, but I will NOT be going back to this motel.

Room Tip: Ask for a quiet room away from the highway.
  • Stayed: October 2013, traveled solo
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1  Thank texasblueeyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2013

My stay here was excellent and I would recommend this hotel to all my friends. The staff was great the hotel, was clean and my room was cozy and comfortable. The price I paid for my stay was well worth the quality that I recieved

  • Stayed: September 2013, traveled as a couple
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Thank Stephanie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

All in all I had a good stay. There were a few things that could of been better though. At the check-in I didn't know you had to have an additional deposit of 100.00 if you were paying cash or debit. There was no mention of that at the time of my booking. Some of the hallway carpets toward the back of the hotel were really dirty. In my room,the light fixture was missing. In the kitchen there was a dirty kitchen towel on side of the counter by the refrigerator. The pots and pans needed to be replaced. One of everything as far as the dishes were missing. Although the carpet in my room looked like it had been vacuumed, it looked more like it needed to be cleaned. But I will stay here again.

  • Stayed: August 2013, traveled as a couple
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Thank MrsPhillips2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2013

I was so disappointed in the direction this place is going. I cannot believe that we have to pay extra for our rooms to be cleaned. Housekeeping is a given anywhere else you go. Also, if the customer wants clean towels, they have to go and get them.
The carpets when you enter through the back were filthy. There were stains on the couches, sheets and towels. The wifi hardly worked at all... NEVER again.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Easytobook.com
1  Thank Francisco L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this reviewResponded July 3, 2013

Francisco - Thank you for your recent review of your stay. I am sorry to hear that our hotel services were not properly explained to you when making your reservation. As this hotel’s manager, I can assure you that I have met with my front office staff to ensure your experience is not repeated. As well, I apologize for the level of cleanliness in your room. In response, I am working with our housekeeping staff to improve our cleaning procedures and inspection policies.

I am grateful for the feedback you provided so we are able to continually improve our hotel. If you have any additional feedback, we would like to hear it. Please contact me, at amt@extendedstay.com, so we can speak directly. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2013

Dirty room. Broken furniture. WiFi is a bait and switch. They advertise free wifi that does not work and offer faster service for fee. "Non-Smoking" room reeked of smoke. Missing lightbulb not replaced during my entire stay. I would not have stayed except it was prebooked by my employer. Also, The light fixtures had dead crickets in them.

  • Stayed: June 2013
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3  Thank Texasluckytravelet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this reviewResponded July 3, 2013

I appreciate you bringing your experience to our attention. It upsets me to hear of your issues at our property. I am sorry for your experience.

In response to your feedback, I am meeting with my housekeeping staff to review your feedback as well as contacting our pest management company to make them aware of the issue. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you have any additional feedback, we would like to hear it.

Please contact me, at amt@extendedstay.com, so we can speak directly. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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