We booked here thinking that this would be a great "honeymoon" for us without traveling far from home (we are in Houston). The grounds looked beautiful, the food looked amazing, the spa menu was great, the activities looked fun and the room accommodations looked nice. With that being said, we booked a Nature Trail Room for 4 nights. Two of those nights were "Total Travaasa" and the other two being a la carte.
THE GOOD: The grounds are beautiful, our food (especially dinner the first night) and the resident sommelier was fabulous. Pairings were spot on and our meal was delicious. We were able to enjoy the beautiful outdoor dining patio courtesy of the bottle of mosquito Off our waiter offered us. No complaints on the food or the service at the restaurant. We like to take our time and not be rushed so for us, they were very accommodating. The staff everywhere was very nice and friendly.
We spent an afternoon at the pool and had an enjoyable time. There were towels that were plentiful. The pool is beautiful and the there was plenty of a seating for us. Keep in mind though, we were staying during the week.
THE BAD: We had a spa service the first day which was a couples massage. Granted, they are remodeling the spa so the treatment room was actually a guest room converted. Not bad as it was roomy enough for two massage tables and the therapists comfortably. This treatment was part of our Total Travaasa day which was included in the price. When checking out , I was told that the gratuity was included at 18% and was I "OK" with that. I felt pressured to pay more gratuity and feel it is in bad taste to ask a guest if they want to tip more on an all inclusive service. To me, if I want to tip more, I will. Otherwise, don't ask. Needless to say, on our final bill we were charged $300 extra for this service which was promptly removed by Jacqueline after confirming this should not have been charged.
Since it was our honeymoon, we were also sent a bottle of champagne with chocolate covered strawberries which was very thoughtful. The unfortunate part was the name was incorrect on a card and we were charged $51 for these which was also removed after bringing it to the staff's attention. Again, not something that you want to address when you are trying to relax.
THE UGLY:. Do not ever allow anyone to put you in room 1103. This has to be the worst room in the entire place (I hope). When we checked in, they gave us a different key because they said they changed our room. I was thinking, because we booked 4 nights, maybe they gave us an upgrade. Not so...
The room was the biggest disappointment of them all. It had one small window, was very dark and seriously lacked the space and amenities needed to please a guest at this price point. The closet area was so dark, I had to open the front door to see if I got all of my clothes off the shelves when we left. There was an Eco friendly light near the closet that felt like a Close Encounters movie scene and there was no place to sit other than the bed or the small desk chair. My husband sat in the chair and I sat on our cooler to enjoy a glass of wine since it was hot outside and we didn't want to get bit by mosquitos.
The queen size bed seemed ridiculously small and we are not big people. There was one nightstand and the outlets were far away leaving me to charge my ipad/iphone on the floor and my husband almost needing an extension cord for his CPAP machine. I have to say, this was the worst room I have ever stayed in and realizing there were corner units available right next door, I can't understand why they would change our room to this cave by the mechanical room, especially knowing we are here on our honeymoon.
The patio was maybe 4x4 feet and if the neighbor above you spilled their drink, you would get wet. There were simply things missing like a mini fridge! Seriously, you have people sweating and doing activities outside in the heat all day with no cold storage for drinks in their room? And we are paying $700 /night for all inclusive? Thank goodness we had a cooler is all I can say. These rooms should have mini fridges as a requirement.
My husband and I travel frequently and are used to good service and accommodations and we gladly pay for that. The room was 175 sq feet max....including the bathroom. On the website, all of the rooms show several windows however we had ONE small window and that was it....it was literally a 4x3 window (if that). Definitely not worth the price you are paying and the size of the room/ bed is not consistent with the look and feel of this place or the pictures on the website. Major disappointment!!!
After not sleeping well for the two nights, we cut our trip short and left two days early. We were too tired to even do the activities we wanted due to lack of sleep and couldn't stand to be in that room (aka shoebox) any longer. I agree with the other reviews about the rooms. There might be people there that want to do all of the activities and pass out from exhaustion and not care about relaxing in their room, but there are those other guests that do want to relax in their room and enjoy a glass of wine on the patio without feeling like they are in a low rent apartment.
This is by far the worst feature of the property! It can be hot in Austin and the rooms are so conservative and small you never feel comfortable staying inside and spending time together out of the heat which is very disappointing and unfortunate considering the price tag and the scenery.
I don't want to be harsh but paying over $1,200 for two nights was not an investment worth making and I feel like an honest review is the only way to make change happen and prevent other potential guests from experiencing the disappointment we did. Other than the food and nice people that helped us, it truly is an overpriced experience.
The activities are designed to keep people busy but a lot of the more enriching experiences cost approx. $75 per person extra. This seems steep and those activities should be included with the all inclusive rate.
We are not happy considering we tried to make it our honeymoon and feel we got charged an exorbitant amount for accommodations that you would find at a much lower price point. Not a good experience for us. We should have stayed at home.
Feeling tired and disappointed in Houston....
- Official Description (provided by the hotel):
- Located in Austin Hill Country only 30 minutes from eclectic downtown Austin, Traavasa Austin is nestled into 210 acres of the Balcones Canyonlands Preserve overlooking beautiful Lake Travis. Travaasa Austin boasts 70 guestrooms located within seven lodges interspersed along meandering paths allowing resort guests to soak in the natural habitat of the local Hill Country in a resort campus setting. The resort includes a movement studio, infinity pool, beautifully appointed restaurant and bar with outdoor patio and exhibition kitchen, a tranquil spa and gracious accommodations. ... more less
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- Also Known As:
- Travaasa Austin Hotel Austin