Stayed for our anniversary, thinking it would be fun to do all of the "activities." Nope. Wanted to take part in the equestrian experience. Closed. Slacklining - closed. Not only were thse activities closed, but there was no advance notification. we got up and ready to partake and just waited around but no one ever showed up to lead. when we asked we were finally told they were closed, with no explanation or apology. Wanted to go swimming - pool wasn't heated. Wanted to get in the hot tub- got in at night and didn't realize that there was white powder all over the floor and steps. They had shocked the hot tub and not bothered to notify guests, during the hours it was supposed to be open. The restaurant was not very good and every piece of silverware was dirty. Our shower had mold in it and the room wasn't very clean at all.
I understand that it can't be perfect, but we were so upset with our experience and the attitude of our staff that we left 2 days early because we just wanted out of there.
Honestly, it makes me sad. I will say the place is BEAUTIFUL. In concept and theory it's a great idea, but it just felt like it was run by a bunch of people who didn't care. If you want to be in a beautiful environment but don't care about cleanliness, service, or helpful staff and if you want to pay for amenities you don't get to use...this is the place for you.
- Official Description (provided by the hotel):
- Located in Austin Hill Country only 30 minutes from eclectic downtown Austin, Traavasa Austin is nestled into 210 acres of the Balcones Canyonlands Preserve overlooking beautiful Lake Travis. Travaasa Austin boasts 70 guestrooms located within seven lodges interspersed along meandering paths allowing resort guests to soak in the natural habitat of the local Hill Country in a resort campus setting. The resort includes a movement studio, infinity pool, beautifully appointed restaurant and bar with outdoor patio and exhibition kitchen, a tranquil spa and gracious accommodations. ... more less
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- Also Known As:
- Travaasa Austin Hotel Austin