We were staying in Austin for 2 days while we scouted the city for a potential relocation. My husband and I were traveling with my 2 year old daughter. We have always traveled a lot and stayed at many different hotels in our time, many of them being SPG. I cannot say how happy we were with this particular experience. I'm not sure if it was because the W Austin is brand new, or that it's just that Texans are very friendly people, but this was hands-down the best hotel stay of all time. The staff were incredibly responsive to our needs and went out of their way to make us feel comfortable, a fact I told the manager upon checking out. For example, the girl who brought us room service even called us 10 mins later to say she was bringing us a new bowl of ice cream as she noticed the first bowl was already melting, and they were very accommodating when I asked if we could have a very late checkout seeing my daughter needed to nap before we got on the plane. We used many of the services of the hotel in those 2 short days, including valet parking (the guys we great) and we even left our shirts in the wardrobe and had them Fedexed back to us – no problem at all and all done with a big smile. The room was gorgeous, squeaky clean and definitely roomy enough for a family of 3. Good on you W Austin, you get 10/10 from this guest.
- Official Description (provided by the hotel):
- Our hotel, located in downtown Austin, is next door to the famed Austin City Limits music venue. Our boutique hotel rooms are stylish and comfortable, we also offer over 10,000 sqft of event space. ... more less
- Reservation Options:
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- Also Known As:
- w Austin Hotel Austin