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“Style over substance. Perfect ;)”
4 of 5 bubbles Review of W Austin

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W Austin
Ranked #19 of 200 Hotels in Austin
Certificate of Excellence
GreenLeadersGold level
London
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Style over substance. Perfect ;)”
4 of 5 bubbles Reviewed October 8, 2013

The W is very rock n roll. Dark, fashion-y... The style over substance headline isn't meant to be derogatory - far from it! The staff let me use the spa whilst I waited for my friend to arrive, which was very much appreciated after my long haul flight. The bar staff were equally accommodating and friendly. I look forward to staying here again.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EmilyRocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,163 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (273)
Date | Rating
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English first
Austin, Texas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 7, 2013

The W in Austin is such a beautiful, amazing, friendly and super cool place.
The staff and rooms are above and beyond any hotel I have stayed in. Super comfortable beds and spacious rooms. The bars and brunch are the perfect combo to a fabulous stay.
You must experience this place!
Thank you to Katie and Sativa for a wonderful memorable stay!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kacy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hermosa Beach, California
2 reviews
5 of 5 bubbles Reviewed October 6, 2013

The W in Austin is amazing! The location, staff, rooms, decor, etc... is all above and beyond expectations. It's has great bars too! Seems to be the hip & happening place to be. Two staff members were so great I need to mention them, Katie at the front desk and Sativa in the bar. Sativa was like a little angel to us, helping get us the room and making us feel so welcome. Katie made sure that our every need was met and giving us special goodies too! All in all a wonderful experience!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NancyKA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAustinMgr, General Manager at W Austin, responded to this review, October 21, 2013
Hello Nancy, thank you for your review of the W Austin. I am thrilled to hear that you enjoyed your stay here at the W Austin and that Katie and Sativa were able to make your stay more memorable. Thank you for staying with us and we look forward to seeing you again soon!

Warm Regards,
Drew McQuade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ellicott city
1 review
5 of 5 bubbles Reviewed October 3, 2013

all personnel at the w were exceedingly helpful, professional and were excellent representatives of their facility - making the stay at the w an experience that needs to be repeated. there was however one individual who stood out - a prima inter pares. julie chappelle (am not sure of spelling of her last name) at the desk of the away spa at the w, not only made the stay at the w an exceptional experience but made our trip to austin memorable. she went out of her way to provide information on those things that brought us to austin -food and entertainment. we did in fact follow her suggestions to the letter!!! her personal and professional demeanor and communications were both superb AND genuine.

Stayed September 2013, traveled as a couple
Helpful?
Thank rekrauss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAustinMgr, General Manager at W Austin, responded to this review, October 21, 2013
Hello Nancy, thank you for your review of the W Austin. I am thrilled to hear that you enjoyed your stay here at the W Austin and that Julie was able to make your stay more memorable. Thank you for staying with us and we look forward to seeing you again soon!

Warm Regards,
Drew McQuade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed October 1, 2013

Finally a W to brag about. We had to go all the way to Austin to enjoy a true fantastic W hotel. The rooms are beautifully decorated, modern and clean. There are several bars to relax, watch the game or dress up and sip a martini. We had dinner at the outside restaurant Trace, we had great dinner and great service. Everyone is super friendly, helpful and goes the extra "whenever, whatever" mile.

Room Tip: We have stayed on both the 7 and 11 floor. The 11 floor king suit is incredible. View is fantastic a...
See more room tips
Green Features: It's Austin, everything and everybody wants to be "green". Great job!!! Don't see the difference or recognize any special green services , but I wasn't looking for that on this visit.
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ticder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, TX
2 reviews
5 of 5 bubbles Reviewed September 27, 2013

Great service by these two....made my life easier on a hectic day and made me smile to boot. They helped coordinate some business paperwork that needed to get to a different place. Since business paperwork doesn't have feet, and Richard and David, do...or more importantly they had a helping hand....they made quite a difference.
Thank you!

  • Stayed September 2013, traveled on business
    • Service
Helpful?
Thank MmmMmmGood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 26, 2013

This hotel is great - an awesome setting, wonderfully apointed with a buzz that is worthy of some of the best parties and vacations I've been on. I also have to mention the staff which was very helpful in locating and returning a lost iPhone. They were accomodating, communicative and swift and I appreciated that they went the extra step to ensure I had a great stay while I was there, but also after I had left. I will most certainly return and recommend this to any discerning traveller.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank B K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAustinMgr, General Manager at W Austin, responded to this review, October 1, 2013
Hello BK,

Thank you for being our guest at W Austin. I am so glad to hear that you enjoyed your experience with us. I am also thrilled that our team was able to safely return your lost iPod. When your travels bring you back to the area, we look forward to welcoming you back to W Austin.

Warm Regards,
Drew McQuade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Austin

Property: W Austin
Address: 200 Lavaca St, Austin, TX 78701-3928
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Austin
#4 Spa Hotel in Austin
#7 Romantic Hotel in Austin
#9 Luxury Hotel in Austin
#11 Business Hotel in Austin
#30 Family Hotel in Austin
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — W Austin 4*
Number of rooms: 251
Official Description (provided by the hotel):
Our hotel, located in downtown Austin, is next door to the famed Austin City Limits music venue. Our boutique hotel rooms are stylish and comfortable, we also offer over 10,000 sqft of event space. ... more   less 
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Also Known As:
w Austin Hotel Austin

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