We stayed at the W for a business reward trip. First, the good. The rooms have a charging station with a cord for every type of device, which was great. Also, the gym is the best I've been to at a hotel. It has everything one needs for a complete workout.
Unfortunately, though, we encountered multiple issues with reservations, the staff and the room itself. We had decided to stay an extra night after the conference to spend another day exploring Austin. When we reserved the room we were guaranteed a group rate. At checkout they tried to charge us $300 more than the guaranteed rate. Derrick, the manager, was extremely condescending and would not even listen when we tried to talk to him about the situation. The hotel had already messed up our initial reservation (it wasn't just us, it was multiple people they did this too with the company) and offered us two free drinks (the hotel that is....not Derrick) for all the troubles, which was nice. When we went to check in, they tried to make us change rooms to two queens rather than the king we reserved because they were starting to run low. Rather than asking us if it would be okay, they told us that we would be changing and it wasn't until we insisted on our original reservation room type that they agreed. The rooms themselves were not well maintained. We had a problem with gnats in our bed! And the beds were not made up well and the sheets kept coming undone with the mattress being exposed each night. Plus, the lighting was very dark which made getting ready in the bathroom an annoyance. Some friends of ours had to change rooms because of a strong vomit odor in their room too.
I even listened to a woman at the spa desk completely ignore a customer and talk rudely to her once she gave her the time of day. Sine when did staying at a modern and upscale hotel mean the staff should be cold, condescending and too good for the guests? We have stayed multiple times at Lost Pines and also at Barton Creek. I would highly recommend both of those hotels, but we will never return to a W again.
- Official Description (provided by the hotel):
- Our hotel, located in downtown Austin, is next door to the famed Austin City Limits music venue. Our boutique hotel rooms are stylish and comfortable, we also offer over 10,000 sqft of event space. ... more less
- Reservation Options:
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- Also Known As:
- w Austin Hotel Austin