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“Just Don't Ask Directions”

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Best Western Plus Austin Airport Inn & Suites
Ranked #66 of 202 Hotels in Austin
Certificate of Excellence
Toronto, Canada
Level 4 Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Just Don't Ask Directions”
Reviewed August 20, 2013

We went to Austin for a family wedding and used points for our travel needs. This was one of the few choices offered and I had always felt Best Western to be a middle-of-the-road chain. The staff was courteous. The room was spacious, clean and comfortable. The pool and Jacuzzi were clean and functioning properly though we did have to request additional towels. Since this was family affair, some of the functions were held at hotels where the majority were staying. When we asked for directions, the staff at Best Western had total memory lapse. In the end, we found our own way and the hotels were only a few miles away. We were told that Best Western does not offer directions to competitive properties. Having said this, I would return because of the proximity to the airport (15 minutes) and downtown (20 minutes).

Room Tip: Rooms with king beds give you more room.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank Referee40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aadsantos, General Manager at Best Western Plus Austin Airport Inn & Suites, responded to this review, August 29, 2013
Dear Referee40,

Thank you for your kind review; we truly appreciate every bit of feedback from our guests.

I’m happy to hear that you were able to use Best Western Rewards Points for your travel needs. I genuinely appreciate the mention of our staff’s courteousness, cleanliness of our rooms and functioning pool. I will be sure to pass along your compliments to the staff.

Please be assured that we have made necessary changes in making directions to Austin’s attractions available to our guests.

We look forward to welcoming you back soon.

Sincerely,
Adelle Agnes D. Santos, CHA
General Manager
Best Western PLUS Austin Airport Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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394 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Punta Gorda, Florida
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 11, 2013

The hotel was very comfortable. Breakfast included healthy choices, and was more than I needed. The room was spotless, and I slept like a log. I found the staff friendly and helpful. There was plenty of parking, and restaurants and stores quite close by. I felt safe in the area around the hotel.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
1 Thank KathleenIDavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerrville, Texas
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 3, 2013

Overall, would consider staying here again.

Pros: Staff was friendly and helpful. Rooms nice, large. Breakfast included. Was able to leave vehicle in lot and take shuttle to airport as opposed to having to get up even earlier to find a shuttle lot.

Cons: The shuttle service to the airport left a little to be desired. On the morning of our departure, was told we could not get our group of 7 into a single shuttle, could only get us all there if we split into three groups. So, I loaded as many as I could into my vehicle and dropped them of at the airport and returned the hotel. I caught the next shuttle to the airport -- which was EMPTY. Getting back to the hotel after our flight was tiresome as well, but we did.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank VeryRarelyTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baytown, Texas
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 27, 2013

Fast check -in, clean room, good breakfast buffet. Nothing to complain about. Location was ideal for what I went to Austin for. Parking was tight. Some inconsiderate guest took two parking spots. I found parking at the back of the hotel. It was not a big deal.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jalmaguer30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, United States
1 review
Reviewed July 27, 2013

Stayed five nights, room was outstanding, staff very helpful. They have only one luggage cart, so you might need to make a couple of trips if you have lots of bags. Breakfast was OK, had cold cereal which I ate, I'd preferred hot Oatmeal. Well worth the money.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Dennis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 23, 2013

I stayed on company business but had to leave a card for incidentals. When I checked out they couldn't provide me a receipt but read the last 4 digits of the charge card (not mine). I get home today & I have a charge for the hotel. Called & it will take 5-7 days for credit, but the charge was dated on my card for my check in date, not check out date. Furious!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 16, 2013

Clean, great price- pretty and sleek room furnishings --good location for our purposes. Free wifi in rooms,large tvs (flat screens) --nice towels and toiletries. Free parking and airport shuttle. Good breakfast. Two cup coffee makers, microwaves and refrigerators in rooms. HBO and good cable channel selection

Room Tip: The rooms with 2queens are even roomier than kings- get a second floor room
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jonicc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Austin Airport Inn & Suites

Property: Best Western Plus Austin Airport Inn & Suites
Address: 1805 Airport Commerce Drive, Austin, TX 78741-4538
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Romantic Hotel in Austin
#39 Family Hotel in Austin
#64 Business Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Austin Airport Inn & Suites 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Welcome to BEST WESTERN PLUS Austin Airport Inn & Suites! A brand new hotel, the BEST WESTERN PLUS Austin Airport Inn & Suites is conveniently located just one mile north of the Austin-Bergstrom International Airport and only three miles from Downtown Austin. The new hotel proudly offers complimentary hot breakfast buffet served in our spacious breakfast room as well as variety of other amenities including an outdoor swimming pool, state of the art exercise facility, guest laundry, business center, free/convenient parking and meeting facilities accommodating large groups.In addition, all of our comfortably designed guest rooms and suites offer a mini-refrigerator, microwave, coffeemaker, hairdryer, iron, ironing board, free high-speed Internet access and 32-inch flat screen LCD televisions. Guests will find themselves conveniently located near many of Austin’s local attractions, all the way from the State Capitol to the famous Sixth Street nightlife filled with a host of bars, nightclubs and restaurants both upscale and locally renowned. The hotel is minutes from the University of Texas Austin and all other Longhorn activities. Guests will also enjoy Austin’s great weather year round with Lake Austin, Town Lake Hike and Bike Trail, and Riverside Golf Course, one of many nearby courses. Our courteous staff is ready and eager to serve you. Come stay with us soon at the brand new BEST WESTERN PLUS Austin Airport Inn & Suites! ... more   less 
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Also Known As:
Best Western Plus Austin Airport Hotel Austin
Best Western Plus Austin Airport Inn And Suites

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