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“Nice hotel but pricey”

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Omni Barton Creek Resort & Spa
Ranked #47 of 199 Hotels in Austin
Houston, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nice hotel but pricey”
Reviewed July 12, 2014

Hotel and property were beautiful. The food is excellent and the customer service was wonderful. The only downside for us was the price point. We were there for only about 17 hours. Our expenses at the pool, restaurant, and valet were more than our hotel stay.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank nonstoplaughter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, July 14, 2014
Thanks for taking the time to provide feedback about your recent stay with us. We're pleased to hear you enjoyed our resort amenities and cuisine. We will continue to work on improving all aspects of our resort and hope you will reconsider coming back in the future for a stay more in-line with what you are accustomed to.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,826 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (236)
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English first
Dallas, Texas
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 11, 2014

I stayed at the Barton Creek Resort for three nights this week. It was easy to find off Bee Cave Rd in North Austin and had a great view of the hills. My Living Social booking was a good value, and when I arrived was upgraded to a King View room- not full on a Tuesday check-in date. It was a great view up on the 5th floor and I was pleased.I was there for some R&R and it worked. Calm and quiet I had the pool and spa to share with few people. Enjoyed my dinner at the Wine and Grill, food was good, service slow but I was in no hurry. Pleasant staff all around but no extra effort.Pool was good and had wait staff to bring drinks and food. All in all a nice resort, maybe if I played golf or tennis it would have been more exciting.

Room Tip: Ask for a high floor for views of the TX Hill Country.
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  • Stayed July 2014, traveled solo
    • Value
    • Location
    • Service
Helpful?
Thank sarahmommom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, July 14, 2014
Thank you for taking the time to provide feedback about your recent stay at our resort. Your note has been passed along to our director of food & beverage and will be addressed with the appropriate team members. We will continue to work on improving all aspects of our resort and hope you will reconsider coming back in the future for a stay more in-line with what you are accustomed to. Looking forward to welcoming you back to the Hill Country again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 10, 2014

Very nice pool area, attentive wait staff. Enjoyed the views and had a very relaxing trip. I would definitely return to the resort. I was able to get a package deal on Groupon so I'm not sure how the pricing of the resort is when at full price.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank debbiep742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, July 14, 2014
Thank you for taking the time to provide feedback about your recent stay with us. We're pleased to hear you enjoyed our resort amenities and look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
Reviewed July 9, 2014

we booked this hotel for our anniversary, it took two different room changes to finally get room without a connecting door, at this point we thought about going home because it seemed to be too much of a hassle and we just wanted to have our room. The champagne and strawberries were a lovely touch. Unfortunately because of the time waiting for a room, we had only 5 minutes to order room service for a meal (we had been told that it would be for another hour and that turned out to be incorrect) . Room service was timely but pricey. The furniture had seen better days and the TV had lots of snow. It's surprising for a hotel at this price range to have such poor television reception. The room was very clean, the beds were comfortable but the small details were not there. In our room, the picture inside the frame was crooked and you could hear the next door neighbors in their room. AC worked very well, but the decals in the bathtub were coming loose. Overall we would not stay there again.

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank m k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, July 14, 2014
Thank you for being our guest recently and taking the time to let us know of the areas where you felt we could improve. We are sorry that you did not feel like all of our resort offerings met your needs. We appreciate your patience as we continue to make upgrades to meet exceed guest satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 8, 2014

My wife and I spend the weekend at the Barton Creek Resort and Spa. While our experience was fine, the place seemed a little dated. I think they are doing some upgrading which would be helpful.

We arrived on Friday evening. Check in was efficient and our king sized room was very nice. We were on the 4th floor and only one elevator was in working order, so we ended taking the stairs most of the time.

We dined at one of the restaurants on Friday night. The food was fine and the prices were typical of a hotel like Omni.

The recreational facilities were nice. We did not spend too much time at the pool, but there was a nice crowd on Saturday afternoon. The food at the pool was a bit expensive. There was what looked like a buffet BBQ. We opted for the County Line BBQ restaurant down the road.

The setting and location in beautiful in the Texas Hill Country. All in a good experience.

  • Stayed June 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank BBrownHouTex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, July 14, 2014
Thank you for taking the time to provide feedback about your recent stay with us. We're pleased to hear you enjoyed our resort amenities and excellent service by our team members. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Katy, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 8, 2014

The staff at the hotel were amazing. All very nice and accomodating. Valet was quick to retrieve our car whever we needed it and always offered bottled water for our trip out of the hotel. The pool service staff was prompt when ordering and all things considered we had an amazing stay. They even had backpacks for the kids upon arrival with crayons, coloring pages and some other fun stuff. The resort is very well maintained and clean. We didn't have one complaint all week.

  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 7, 2014

My husband and I stayed here this past weekend. We were married at this hotel seven years ago and always had special feelings whenever we returned. However, since the takeover by Omni, the hotel has definitely gone down in service. We arrived on Friday at 4pm, but our room was not ready. We were offered a complimentary cocktail at the bar while we waited, but by 5:15 our room still was not ready. When we inquired again at 5:30, we were told our room was ready. When we arrived at our room, there was dirty linen from the previous guest on the floor!
I had to go get a member from Housekeeping to remove the linen, and then rather than apologizing, the housekeeper acted like she was doing us a favor.

The next day was not much better. We were out all day, and by the time we returned at 4:30pm, our room still had not been cleaned. I had to make a special call to the front desk to request that it at least be cleaned by 8:00pm. The front desk said they would try their best.

For the price of these accommodations, this level of service is unacceptable. We will not be returning.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roylis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Barton Creek Resort & Spa

Property: Omni Barton Creek Resort & Spa
Address: 8212 Barton Club Dr, Austin, TX 78735-1406
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Austin
#19 Luxury Hotel in Austin
#30 Business Hotel in Austin
#41 Family Hotel in Austin
#44 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Omni Barton Creek Resort & Spa 4*
Number of rooms: 309
Official Description (provided by the hotel):
Like the stunning Hill Country that embraces our luxury resort hotel, Omni Barton Creek Resort & Spa is revered for its distinctive blend of peaceful beauty and gracious warmth. From the very moment you arrive, the natural ambiance of the landscape and our welcoming staff will invite you to unwind and immerse yourself in a unique collection of desirable amenities.Framed within 4,000 secluded acres of rolling hills of Austin, Texas, you’ll be pleased to discover our full-service Three Springs Spa, four spectacular championship golf courses, award-winning conference and meeting facilities, four extraordinary dining options, numerous recreational activities and so much more. ... more   less 
Reservation Options:
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Also Known As:
Barton Creek Hotel Austin
Barton Creek Resort And Spa
Barton Creek Resort Club

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