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“Recurring Challenges at this Property”

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Omni Barton Creek Resort & Spa
Ranked #45 of 201 Hotels in Austin
Germantown
Level Contributor
553 reviews
193 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
“Recurring Challenges at this Property”
Reviewed June 13, 2014

Second visit with a conference and my experience no better and in some respects even more frustrating
Its a nice settings and good for golfers but clearly poor system in process that make it a poor match for any business traveller. The location and views are nice but not worth the investment in time and travel unless you are here for a conference or you really want to play golf
Tacking on charges onto your bill after the fact with claims of use of the mini bar even when the guest declines the mini bar key puts this in my category bottom ranking and category

  • Stayed June 2014, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank DrNic1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, June 16, 2014
Thank you for being our guest recently and taking the time to let us know of the areas where you felt we could improve. We are sorry that you did not feel like all of our resort offerings met your needs. We appreciate your patience as we continue to make upgrades to meet exceed guest satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,878 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (238)
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English first
Houston, United States
1 review
Reviewed June 11, 2014

This is a quality property with gracious customer service. Had breakfast in Hill Country Dining room and dinner in 1812 Wine Bar and Grill--both excellent. Wish there had been time to enjoy the spa and/or golf.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Greg L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, June 16, 2014
Thank you for taking the time to provide feedback about your recent stay with us. We're pleased to hear you enjoyed our resort amenities and excellent service by our team members. We look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed June 10, 2014

We had a gift certificate for a nights stay and couldn't have been more pleased. Very friendly staff that goes out of their way to make you feel welcome. We enjoyed the outdoor pool and jacuzzi, which is in a lovely setting. Even took a short hike on the Barton Creek greenbelt, which has direct access to the hotel property. We worked out in the health club and received very attentive service if we had any questions about the equipment. Our room had a balcony with a door that opened out. This was especially nice to sit out and watch the sunset and listen to mother nature in the evening out in the hill country. We would stay here again in a heartbeat when the opportunity arises. Although we live in the same town where the hotel is located, our 24 hour stay was like being on a week vacation.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Cynthia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, June 11, 2014
Thank you for taking the time to provide feedback about your recent stay with us. We're pleased to hear you enjoyed our resort amenities and excellent service by our team members. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Charles, Louisiana, Usa
2 reviews
Reviewed June 10, 2014

Overall this is one of the nicest places to experience the hill country terrain of Austin and some challenging golf. Other than the scheduling of a golf tournament that our association had most of the 4 day stay and accommodations for meetings was very good. I would recommend this as a relaxing place to stay where you can have quality food and drinks even if it is a little pricy.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 9, 2014

We spent a 'wedding weekend' at Barton Creek, now spectacularly owned and run by Omni Hotels! WOW! It is the place for a large group like this! Golfing...the wonderful spa...the food....the hills...the beauty...the service...everything! The Most Perfect Room for a large gathering which is round, can open up totally to the outdoor...great decks for gathering. The Best!!!

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, June 11, 2014
Thank you for taking the time to provide feedback about your recent stay with us. We're pleased to hear you enjoyed our resort amenities and excellent service by our team members. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 9, 2014

This is one of the best hotels I have stayed in and I travel a lot! The beds were extremely comfortable. I was able to get the room down to and stay at a coll temperature for sleeping. This is not my experience in most hotels. The staff were attentive and friendly. This is the best Omni location I have stayed in.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, June 11, 2014
Thank you for taking the time to provide feedback about your recent stay with us. We're pleased to hear you enjoyed our resort amenities and excellent service by our team members. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, TX
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 9, 2014

It is a great place to meet up in Austin for spa treatments and a relaxing weekend at the resort. Enjoyed the spa & fitness center. The pool is a nice place to enjoy lunch and we enjoyed having drinks at the lounge in the evenings. There is nice shopping in the area at the Galleria shops or Barton Creek Mall. It make for a nice relaxing weekend!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank MWRHouston_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartonCreekGM, General Manager at Omni Barton Creek Resort & Spa, responded to this review, June 11, 2014
Thank you for taking the time to provide feedback about your recent stay with us. We're pleased to hear you enjoyed our resort amenities and excellent service by our team members. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Barton Creek Resort & Spa

Property: Omni Barton Creek Resort & Spa
Address: 8212 Barton Club Dr, Austin, TX 78735-1406
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Austin
#19 Luxury Hotel in Austin
#30 Business Hotel in Austin
#41 Family Hotel in Austin
#44 Romantic Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Barton Creek Resort & Spa 4*
Number of rooms: 309
Official Description (provided by the hotel):
Like the stunning Hill Country that embraces our luxury resort hotel, Omni Barton Creek Resort & Spa is revered for its distinctive blend of peaceful beauty and gracious warmth. From the very moment you arrive, the natural ambiance of the landscape and our welcoming staff will invite you to unwind and immerse yourself in a unique collection of desirable amenities.Framed within 4,000 secluded acres of rolling hills of Austin, Texas, you’ll be pleased to discover our full-service Three Springs Spa, four spectacular championship golf courses, award-winning conference and meeting facilities, four extraordinary dining options, numerous recreational activities and so much more. ... more   less 
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Also Known As:
Barton Creek Hotel Austin
Barton Creek Resort And Spa
Barton Creek Resort Club

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