This could have been a five star review but for the lack of turkey at the much-vaunted Thanksgiving Buffet dinner. At over $60 a person, we sort of expected turkey with our Thanksgiving, but they had run out of it by the time we were seated. We could not understand this, because they stressed that reservations were essential for this dinner. If they had a count, how could they not have ordered enough turkey? The sad thing was, more diners were arriving -- they finally got some dark meat turkey from the country club next door, but by then we had waited more than 45 minutes for turkey and had filled up on other items. The other items - seafood, fresh salads and fruits, etc, were fine, but sorry, the turkey issue trumped all else. The worst of it was, the manager visited our table and when several diners voiced their displeasure, he seemed to trivialize their complaint. He never offered to buy them a glass of wine, or take part of the meal off the bill, or anything that you would have expected from a quality operation. It would have been easy to offer a free glass of wine on their next meal.
The rest of our visit was lovely, on the whole. The golfers in our group enjoyed the golf - they said the Fazio Foothills and Crenshaw courses were their favorites. We chose a suite, which had a nice living room/dining area attached to the bedroom via a double door that closed completely. Both rooms had juliet balconies -- watch the threshold! We were all disappointed that we were charged $14.95 per day per device for "high speed" internet that was spotty at best. The front desk promised to sort out all the various internet charges but I have yet to review my bill with a calculator to make sure they did. There must be 20 internet charges and credits on the bill. Why nickel and dime us on the internet? We were already paying a premium rate for the room - but frankly it is insulting to be charged for the little stuff like that. We did like that the restaurants added a service charge to the bill, thus eliminating the need for the tip math quiz at every meal.
The bell staff was outstanding - friendly and helpful young men who bent over backward to make sure that your experience was positive. My spa experience was fine - but the facilities are pretty utilitarian. The fitness center is great - indoor running track - nice pool, lots of equipment.
The resort was decorated for the holidays and there were a lot of children, which made for a very lively family atmosphere. They added family movies in the Forum theater and a family game room, so there were plenty of activities for the children.
On the whole, a fine trip. Positives: great golf, staff, breakfast buffet in Hill Country Dining Room. Negatives: Internet charges, NO TURKEY!