The room had a funky smell that never went away the whole time we were there. At first glance, it appeared clean, but then my daughter dropped her sippy cup on the floor and it rolled. When we picked it up, it was covered in black dog hair. The manager apologized and sent someone up to vacuum, but how about cleaning it BEFORE we checked in? The walls are paper thin and the people above us had young kids who bounced off the walls morning, noon and night. The bed was extremely uncomfortable. They say they have housekeeping every 2 weeks, but after 2-1/2 when no one had cleaned I mentioned it at the front desk. They finally came after 3 weeks and she told me she'd been there before to clean, but she couldn't change our sheets because there was stuff on the bed and she won't move people's things. So I had to take all of our shampoo, soap, etc. out of the bathtub so they'd clean it. Seems a little ridiculous to me that they won't move someone's shower gel to clean. But, there were a couple of pluses: Most of the staff was friendly and the parking lot was well lit.
- Official Description (provided by the hotel):
- WoodSpring Suites Austin Aquarium (formerly Value Place Austin Northwest) is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Limited front desk hours - use a courtesy phone in the lobby or guest room for 24/7 guest support (including check-in) from our friendly staff. Extended stay hotels are different in amenities from traditional hotels. Call to learn more. ... more less
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