I stayed in value place for 3weeks but I found the front desk don't care for complains they have a policy of room cleaning after 2 weeks I called three days asking about it but they keep telling me the house keeper will do today but that day did not come.I experienced "BUG BITE" at nights I complained at front desk she sent some maintenance person he tried to find at edges of room as could not find he told me there is no bed bug I tried to sleep again but could not by getting bites every nights and after 3 days of 3rd week when I found "BED BUG" I told front desk taking the evidence of dead bed bug on hand.They checked the room as same way as they did before as they could not find and they blamed us that we have bugs with us asked us to check out the as soon as possible it was really a very shocking action taken by the management it was extremely bad action and not the real solution of the problem we were sure we don't have bed bugs with us but they did not listen to us and also till the end of the week we did not get house keeping service they told that was the policy and blamed us.
I can never believe that can be the motel policy that if you get bug bite means u r out of the motel.......It was bad experience we are on business purpose in Austin never expected this behaviour from Value Place.
Never want to step in again ever!!!!!!!!!!!!!
- Official Description (provided by the hotel):
- WoodSpring Suites Austin Aquarium is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. - Front desk opened and staffed Mon. - Fri. 7:00 AM - 10:00 PM | Sat. - Sun. 8:00 AM - 8:00 PM - Pet-friendly Hotel - Daily housekeeping included in nightly rate. - Private bathroom in each suite (ADA and ADA w/ Roll-In shower available). - Guests can book by the night. Weekly and extended stay rates also available. ... more less
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