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“One bad stay, after 3 previously good ones”

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Microtel Inn and Suites by Wyndham Austin Airport
Ranked #84 of 203 Hotels in Austin
Dallas, Texas, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“One bad stay, after 3 previously good ones”
Reviewed May 20, 2013

We've been doing the Shiner GASP (Great Austin to Shiner Pedal) for 4 years in a row now. The previous 2 years, we've stayed at this same Microtel. The previous years were good, they happily put some breakfast out earlier than normal so that the riders could get a granola bar or some cereal in us before 100 miles on a bicycle. We appreciated that!

Unfortunately, this year was quite different. I don't know if there has been any change in management, but the whole thing was one terrible thing after another. We booked about a month in advance, and were told that due to a concert in town that same weekend, we would be a 2-night-stay minimum. They informed us that this was a common occurrence when a concert like this was happening, and that every hotel in the area would be charging this way. There was a 15% off special, so we figured we had about as decent a deal we would find, so we booked it.

When we arrived on Friday, around 2, we knew we were early (check in is at 3). We went ahead and got the key to the one of 4 rooms that WAS ready and started moving all of our bicycles into that room. The other three rooms were not ready until FIVE pm... a bit extreme if you ask me. They really should have been ready by 3. Having been in the service industry, I understand sometimes that stuff happens... but what was lacking here was the communication. If they'd just kept us updated, said "we are so sorry, we are working as quickly as we can to get the rooms ready" or something, it would have been appreciated. That was not the case. It took a extra 2 hours.

The following morning, the cyclists headed out at 6:30am. In past years, they'd happily put out the cold breakfast for us so we could eat something (breakfast is supposed to be out at 7) but would not do that this year. It's not as accommodating as in the past, but I know it's their choice. What was bothersome was that at 7 am, when the others in our group made their way down to get breakfast around 7:15, there was STILL nothing out... Again, late with no explanation or apology.

The others who were not riding asked if since we didn't get our rooms until 2 hours past check-in, if they could check out at 12 instead of 11. They were given a lot of grief, then allowed 11:30 checkout time. The front desk attendant then informed them that we had the rooms for 2 nights, so they had all day if they wanted.
Again, we never NEEDED the second day. When they left at 11:30, we wouldn't be returning to Austin at all.

As I learned more and more of these facts, after completing the bike ride, I was increasingly furious. The last straw was to find out from a fellow rider who stayed at the hotel across the street from us was NOT charged a 2-night minimum!!!

I spoke with the manager the day after our stay, and was informed that we would be receiving a refund for that second night. Here we are 2 weeks later, and I've yet to see this refund. I will be following up first thing in the morning.

Even though we've had plenty of decent stays here in past years, we will not be returning. It's too bad, because we will be participating in this ride for YEARS to come.

  • Stayed May 2013, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Amie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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La Llagonne, France
Level Contributor
305 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed May 19, 2013

Throughout our stays in the US, we've used most of the "quality" chains like Holiday Inn, Best Western, Hilton, Hampton Inn, La Quinta, Marriott, etc.
Stopping for one night in Austin, we've discovered a new chain by staying in the Microtel.
Friendly and helpful staff, clean, convenient and well-equiped room, fair price, it was really worth the try.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank llagonne66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mazatlan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 9, 2013

Was a later arrival and an early morning departure. Check in went smoothly, internet service was accessed to communicate my arrival. Had a restful sleep period. The breakfast was sufficient and the airport shuttle operated on time with efficiency.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
1 Thank Louis M R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
microtelaustin, Guest Relations Manager at Microtel Inn and Suites by Wyndham Austin Airport, responded to this review, May 12, 2013
We are very pleased to hear you had a great stay. We hope you will stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn and Suites by Wyndham Austin Airport

Property: Microtel Inn and Suites by Wyndham Austin Airport
Address: 7705 Metro Center Dr, Austin, TX 78744-1729
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Best Value Hotel in Austin
#40 Romantic Hotel in Austin
#43 Business Hotel in Austin
#48 Family Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Microtel Inn and Suites by Wyndham Austin Airport 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Microtel Inn & Suites Austin Airport Hotel Austin
Microtel Inn And Suites Austin Airport

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