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“Great hotel with amazing service” 5 of 5 bubbles
Review of The Westin Austin at The Domain

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The Westin Austin at The Domain
Ranked #31 of 197 Hotels in Austin
Certificate of Excellence
Central New Jersey
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great hotel with amazing service”
5 of 5 bubbles Reviewed March 25, 2014

We recently stayed here during one of my husband's business trips and we had a great experience. The hotel is is very clean and modern and the service was incredible. We were always greeted with a friendly face and the staff made us feel like we were at home. They even gave us a little bag filled with stuff for our 18 month old daughter (including rubber ducky for bath time, night light and electrical outlet covers to baby-proof room...so thoughtful!) The included breakfast buffet (Starwood Preferred Guests) was one of the best breakfast buffets we have ever had. It is a very nice location right outside the city with plenty of restaurants and shopping to walk to!

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sbergs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at The Westin Austin at The Domain, responded to this review, April 28, 2014
Dear sbergs,
Thank you for the detailed and thoughtful review. Traveling with young children certainly presents its own challenges. I'm glad or preparation made your travel a bit less stressful and you were able to enjoy yourself.
We look forward to the opportunity to host you and your family again.
Sincerely,
Dave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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920 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (188)
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English first
Houston, Texas
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed March 25, 2014

Was in town for a funeral in February 2014 and the hotel block was here. The room was nice, although ours smelled like remnants of an amorous couple (#351).

As this was a "wake" type of event, we spent a good amount of time at the bar, and the bartenders were great and quite happy to work with us. We also used the "lounge" area between the entrance and the elevators as a gathering location for our very large funeral party. It was absolutely fine.

Domain is a crazy-crowded development, but, that is Austin in 2014, I suppose. I walked to a Starbucks one morning and perused the shops. Plenty of restaurants, etc.

Hotel restaurant was pretty spendy, but probably not too bad for somebody on and expense account, which is likely the main demographic.

I'd stay here again, even with family (likely NOT their typical demographic).

  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Weeb32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at The Westin Austin at The Domain, responded to this review, April 28, 2014
Dear Weeb32,
We are sorry for the circumstances for your visit to Austin. Your review is appreciated and we appreciate the detail of your note.
We hope to be able to host you again when you have an opportunity to take in Austin on a happier occasion.
Sincerely,
Dave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed March 19, 2014

Below I listed the good, the Ok and the not so good. Let's start w/the positives --

The Good:
- The staff is great. They always are at Westins
- The lobby is nice
- Loads of parking
- Quiet rooms (even in the midst of SxSW, a party event)
- Big rooms, nice bathroom
- Wifi worked great
- Room service was served 24 hours, though I didn't partake

The OK
- Near a HUGE mall like area about 7-10 miles outside of downtown Austin
- The restaurant food was fine, nothing to write home about

The not so good
- It's not IN Austin central. You will need a car if you are planning to go into town at all. You can do a cab but I think it'd be too much back and forth.
- I was there 6 nights and 2 of them they didn't clean the room. When I asked about that upon checkout, they asked me if I was on an "Eco Plan". Since I had never heard of such a thing I said no. Maybe it was because it was busy with SXSW, or maybe it was because I was on a plan I didn't know about, but it was strange to not at least have the sheets straightened when I got back to the room late at night.
- The room smelled funny, like sweat. I got used to it after a few mins but it was there when I entered.

  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mattyrozee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at The Westin Austin at The Domain, responded to this review, April 22, 2014
Dear mattyrozee,
Thank you for your detail review. We are working through you notes in an effort of continuous improvement.
VR,
DOG
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belmar, New Jersey
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 16, 2014 via mobile

Courteous staff. Clean. Decent sized room. Good restaurant. Decent location, but not near downtown. Reasonably priced even with SXSW in town. I would def stay there again and recommend to other business travelers.

Stayed March 2014
Helpful?
Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at The Westin Austin at The Domain, responded to this review, April 22, 2014
Good Morning J M,
We appreciate your review and your appreciation of our courteous staff. Maybe you can make in in for ACL this year.
Be Well,
Dave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
112 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed March 15, 2014

This was one of the nicest Westin's i've stayed in, very new and clean, very comfortable bed. Welcome and checkin service was gret! lovely lobby area, Strawberry basil water was a welcome addition.
Would stay again.

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SamiKnight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at The Westin Austin at The Domain, responded to this review, April 22, 2014
SamiKNIGHT,
Next visit try the Pineapple Thyme infused water. It's one of the most popular. Thank you for the review and we look forward to seeing you again.
Be Well,
Dave
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 11, 2014

We had another wonderful visit to the Westin in Austin. The lobby is trendy and elegant with many cozy spots to sit and visit or have a snack and a cocktail. The service is quick and friendly at the hotel and at the restaurant. There is no need to go out of the hotel for meals as the restaurant is the place to enjoy a delicious high quality meal. The rooms are clean and spacious with a lounge chair, a desk, plenty of outlets, a rain shower head, and lots of counter space. We also enjoyed the full service health club during our stay. We will return again!

  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank R T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at The Westin Austin at The Domain, responded to this review, April 22, 2014
Hi R T,
Thank you for the detailed review. We look forward to seeing you again when in Austin.
VR,
DAVE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed March 9, 2014

We enjoyed an extended weekend at the hotel last weekend to celebrate our anniversary. The entire staff and valet were excellent, and you cannot beat the location. Once you park your vehicle everything you could possibly need is within walking distance. The rooms were very clean and the Heavenly Bed is always a treat. I highly recommend the property. This is our new home away from home in Austin.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank AMB69_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at The Westin Austin at The Domain, responded to this review, April 22, 2014
Were glad you enjoyed your anniversary and look forward to your return.
VR,
Dave
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Austin at The Domain

Property: The Westin Austin at The Domain
Address: 11301 Domain Dr, Austin, TX 78758-7796
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Austin
#15 Luxury Hotel in Austin
#18 Romantic Hotel in Austin
#19 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Austin at The Domain 4*
Number of rooms: 341
Official Description (provided by the hotel):
The Westin Austin at The Domain is located in the heart of The Domain, one of the premier locations in North Austin, featuring upscale shopping, dining, and entertainment. Downtown Austin is also just 15 minutes away, where travelers love the excitement of 6th Street where you can explore the best live music, great restaurants, and sophisticated shopping. This hotel also boasts a wide range of amenities inlcuding Spa Réveil, a resort-style Outdoor Pool, and a state-of-the-art fitness center. Guest rooms are highlighted by luxury bedding, large LCD TVs, and select rooms with stunning Austin views. The Westin at the Domain offers a premier location with luxurious amenities making it one of the best Austin, TX hotels. ... more   less 
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Also Known As:
The Westin Austin At The Domain Hotel Austin

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