We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hotel restaurant”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Westin Austin at The Domain
Ranked #37 of 202 Hotels in Austin
Certificate of Excellence
Reviewed December 25, 2013

I was surprised that the restaurant had one restroom to be shared by men and women. However, there are separate restrooms nearby in the lobby. The meal was prix fixe, $50. They charged an additional $4.50 for a cup of tea and added 19% as a service charge for a party of three. Usually those automatic charges are added to parties of eight or more. Then they charged tax on the service charge. The manager corrected the problem once called to her attention; she said it's a computer problem. I am wondering who wrote computer software that charges tax on tips.
The meal was average, certainly not worth $50 per person. Would I do it again? No.

  • Stayed: December 2013, traveled with family
    • Value
    • Service
Thank kaychaney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at The Westin Austin at The Domain, responded to this reviewResponded December 30, 2013

Dear Ms. Cheney,
Thank you for taking the time to share your experience with Urban an American Grill. I'm sorry you didn't enjoy your dinner. If you have the time I would be grateful for an opportunity to speak with you in more detail about your meal.
Sincerely,
Dave

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,096)
Traveler rating
Traveler type
Time of year
Language
  • More languages

539 - 545 of 1,096 reviews

Reviewed December 24, 2013

We could not have more positive things to say about the staff of the hotel and the accommodations. The room was pleasant. The beds were very comfortable. The location was perfect. It's in the Domain so you can shop as much as you want in the most diversified stores.

The only complaint we had was when we called for service. It was very difficult on several occasions to have them pick up the phone. Upon our checkout, we eventually took our own luggage down. It's really too bad, because on the whole, the staff could not have been more obliging.

The only other comment is that our family came in from all over and it would have been nice if breakfast had been included. It really pushed the price of the weekend up.

Room Tip: Make sure you are facing front. The first room they showed us was facing a wall. Completely not ac...
See more room tips
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DCVACATION2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at The Westin Austin at The Domain, responded to this reviewResponded December 30, 2013

Dear 2010,
Thank you for your review and recommendations. I apologize that we were not more accomodating for your bell service. We are better than that and I cannot apologize enough. I hope you can find find a way to visit with us again.
VR,
Dave

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2013

Here for a business conference. I was on the exec floor, nice big room, decent bathroom but all fairly ordinary. Not the level of luxury I've seen in other Westins. Suspect it's to do with being so near/in The Domain.

Public areas are quite nice and stylish but conference rooms felt a bit dated for such a new hotel. Staff in general friendly and attentive.

Restaurant is very good for dinner (highly recommend the fish tacos) but I have to say that on 2 out of the 3 mornings the waiter at breakfast seemed incapable of remembering lists of more than 1 item...

On the whole, fine but I've stayed in better.

Stayed: December 2013, traveled on business
Thank Gobbledyspook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at The Westin Austin at The Domain, responded to this reviewResponded December 30, 2013

Dear Gobbledyspook,
I'm glad you enjoyed the fish tacos but quite frankly we strive to be better than what it appears you've experienced. We will do some more extensive wine training among other steps in our effort to continually improve.
VR,
Dave

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2013

We stayed recently at the Westin. The hotel was very nice and customer service was very attentive. We got our email bill today. They charged $14.95 a day for internet usage !!!! I was shocked needless to say. Hotels that don't have the amenities that The Westin has don't charge such an outrageous rate, in fact most hotels don't charge for internet usuage. We were there for a Company Christmas party so we didn't really have a choice in hotels. Next time we won't stay where the event is. We will chose our hotel more wisely. If you are traveling for business internet is essential. I would highly recommend thinking twice before booking with them for your next business trip. Also, if you are booking for Austin area it's about 30 minutes from Austin nightlife and Austin attractions. Shopping is great if that's what you are looking for.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Denise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at The Westin Austin at The Domain, responded to this reviewResponded December 17, 2013

Dear Denise W.,
Thank you for your review of The Westin Austin at The Domain. I hope your company Holiday Party was a nice event for you to celebrate.
VR,
Dave

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2013 via mobile

Stayed here last night with husband and daughter and had a wonderful time. The staff was very friendly upon arrival and got us quickly checked in. The beds, as all Westin beds are, were comfy as ever. We opted for the executive level, which gave us a high floor room, free wifi, as well as breakfast. We found this to be a great value, so I'd recommend going this route. The breakfast was wonderful, and exceeded our expectations. They not only allow you access to the breakfast buffet that has fresh fruits, cheeses, meats, eggs, bacon, etc, but in addition allow you to choose something from the regular menu. Our waitress was beyond sweet and had the kitchen make a chocolate chip pancake for our daughter. Upon check out the girl was very personable and thanked us for staying. It was a great stay, and I'd highly recommend choosing this hotel in you want to be in North Austin.

Stayed: December 2013
Thank MarissaKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at The Westin Austin at The Domain, responded to this reviewResponded December 17, 2013

Dear MarissaKC,
Thank you for your review and the comments about the personable service. Im glad you experienced the value of our Executive upgrade and all it brings.
We hope to see you and your family again soon, especially for more chocolate chip pancakes!
VR,
Dave

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2013

Nice, new property.
Nothing really special about it for the price. Since it is located in the Domain I suppose that's the reason.
Good luck changing the time on the "in room" clock, I had to remove part of the back of the clock to set the time back to CST.
The conference area was very well managed and very popular while I was there.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Iguana108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at The Westin Austin at The Domain, responded to this reviewResponded December 17, 2013

Dear Iguana108,
I apologize that we didn't have the clock set properly for you when you arrived to your room. Our mistake and I'm sorry.
We will work harder to deliver more personalized service so that the value of staying with us is more apparent.
I know you have many choices but I hope we get another opportunity to make a better impression.
Sincerely,
Dave

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 30, 2013

We have family in Austin and visit every year. We have been looking for the perfect place to return to for future visits and have finally found it in Westin at The Domain. The staff are professional, friendly, helpful and well informed. The rooms are spacious, restful, quiet and plush. There is an excellent restaurant in the hotel, serving breakfast, lunch and dinner as well as a lively bar and lounge area. The hotel is located within an upscale development of shops and eateries, providing an attractive area to shop, walk and eat. We have stayed at many competing properties over the years when visiting Austin but will be returning to the Westin for future trips.

Room Tip: We always ask for a room on the upper floors of a hotel. Our room faced the front of the building an...
See more room tips
  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dakelsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David G, General Manager at The Westin Austin at The Domain, responded to this reviewResponded December 17, 2013

Dear dakelsey,
Thank you for your review and the details of your experience. We look forward to getting to know you more as you visit Austin. Please look me up and say hi on you next visit.
Sincerely,
Dave

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Austin hotels
Archer Hotel Austin
#2 of 202 in Austin
514 reviews
Renaissance Austin Hotel
#46 of 202 in Austin
920 reviews
Northwest Austin
Embassy Suites by Hilton Austin Arboretum
Show Prices
Show Prices
Show Prices
Northwest Austin
aloft Austin at the Domain
Northwest Austin
HYATT house Austin / Arboretum
Show Prices
Show Prices
Show Prices

Been to The Westin Austin at The Domain? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Austin at The Domain

Address: 11301 Domain Dr, Austin, TX 78758-7796
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Austin
#16 Luxury Hotel in Austin
#18 Romantic Hotel in Austin
#19 Business Hotel in Austin
Price Range: $153 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Austin at The Domain 4*
Number of rooms: 341
Official Description (provided by the hotel):
The Westin Austin at The Domain is located in the heart of The Domain, one of the premier locations in North Austin, featuring upscale shopping, dining, and entertainment. Downtown Austin is also just 15 minutes away, where travelers love the excitement of 6th Street where you can explore the best live music, great restaurants, and sophisticated shopping. This hotel also boasts a wide range of amenities inlcuding Spa Réveil, a resort-style Outdoor Pool, and a state-of-the-art fitness center. Guest rooms are highlighted by luxury bedding, large LCD TVs, and select rooms with stunning Austin views. The Westin at the Domain offers a premier location with luxurious amenities making it one of the best Austin, TX hotels. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Hotels.com, Expedia, Travelocity, getaroom.com, Hotwire, Orbitz, Cancelon and TripOnline SA so you can book your The Westin Austin at The Domain reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Austin At The Domain Hotel Austin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing