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“Service Perfection”

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The Westin Austin at The Domain
Ranked #34 of 203 Hotels in Austin
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Service Perfection”
Reviewed December 30, 2011

The Westin Austin is a hotel that really gets what a superior customer experience is all about. Here's what we appreciated the most:

Service that went above and beyond what was expected.

Spotless room

Terrific location

Swift room service

Tremendous value

I would not hesitate to recomenend to a friend.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Teears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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954 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
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  • English first
  • French first
  • Italian first
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English first
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 28, 2011

This is a beautiful hotel with a fabulous staff, especially the front desk personnel! I highly recommend staying here to everyone who is visiting the Austin area. Thanks again for a wonderful experience!

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dolfinette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 28, 2011

The amazing location pales in comparison to the service received from every member of the staff. From check-in to departure, the staff did everything they could to insure a pleasant experience. My second trip here and I will be back.

Room Tip: In my experience, there are no bad rooms.
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  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patti M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salado, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 27, 2011

My husband and I brought my daughter and some of her friends for a birthday weekend shopping trip in Austin and we booked rooms at the Austin Westin - The Domain. This location is perfect, you can either walk or make a short drive to great shopping and fabulous restaurants. Rooms are upscale with soothing/relaxing decor. The staff was attentive to our reservation needs as we had several teenage girls with us. Bed and bedding was heavenly...best night's sleep! Breakfast was good with lots of choices for everyone. This was our 2nd visit to this Westin property for a weekend getaway (1 adult and 1 with teens) and both were great fun. The girls are still talking about their adventure".

Room Tip: We were on the 6th floor....very quiet and no outside noise. There was a large private party and we...
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  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang, Pulau Pinang, Malaysia
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 24, 2011

Hotel is nicely located at a shopping / restaurant area so no issue of getting the needed. Walking distance to Macy’s if you like to shop and Dillard is just a few stone throws away.
Breakfast is simple but adequate.

The in hotel restaurant provided some limited but good choices of food.

Parking can be a problem at times when there is a function at the hotel.

Hotel pool is a bit small.

The Westin feel is not there compare to the Westin hotels in Asia. Just a plain standard/common US style hotel.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ripon, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 22, 2011

The staff was extrodinary, went out of thier way to ensure that I was informed and had everything I needed for a comfortable stay. I recommend this hotel due to location, ameneties, and most importantly service. Not only to I recommend The Westin but would also stay again next time in Austin.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 22, 2011

I stayed here for a business conference on a cold, rainy weekend. The check-in staff was friendly, and I like the nametags that say the employee's name and "I'm passionate about ...." That generated a fun discussion about the live music scene in Austin. I was able to check in early, which was nice after a long drive in bad weather. The valets at checkout were helpful even though I self-parked. The hotel will take you by golf cart to The Domain shopping center across the street, full of high-end shops and restaurants.
Only negative was the fun, noisy party going on in the room next to our meeting room. We had to plan our speaker'spresentation when the band next door was on break so we could hear him. When the band came back, our speaker had to wrap up.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beachloverTC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Austin at The Domain

Property: The Westin Austin at The Domain
Address: 11301 Domain Dr, Austin, TX 78758-7796
Phone Number:
Location: United States > Texas > Austin > Northwest Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Austin
#15 Luxury Hotel in Austin
#18 Romantic Hotel in Austin
#19 Business Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Austin at The Domain 4*
Number of rooms: 341
Official Description (provided by the hotel):
The Westin Austin at The Domain is located in the heart of The Domain, one of the premier locations in North Austin, featuring upscale shopping, dining, and entertainment. Downtown Austin is also just 15 minutes away, where travelers love the excitement of 6th Street where you can explore the best live music, great restaurants, and sophisticated shopping. This hotel also boasts a wide range of amenities inlcuding Spa Réveil, a resort-style Outdoor Pool, and a state-of-the-art fitness center. Guest rooms are highlighted by luxury bedding, large LCD TVs, and select rooms with stunning Austin views. The Westin at the Domain offers a premier location with luxurious amenities making it one of the best Austin, TX hotels. ... more   less 
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Also Known As:
The Westin Austin At The Domain Hotel Austin

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