We stayed at The Westin for business. It is a beautiful hotel located as part of "The Domain" area. This is convenient as there are restaurants and shopping in walking distance. In addition, they have a golf cart type vehicle that can take you if you do not want to walk. The room was comfortable, although the way the sheets were prepared they were not long enough to come to the top of the bed. This seems a small point but when you move down your feet are off, and when you move up, the sheets are not all the way to the top.
I loved the Concierge Aimee, and the Bartender Chris. Aimee worked diligently to find restaurants and nightlife to fit our requests. Chris at the bar was great. He also gave advice about restaurants that were vegetarian.
The one big issue that I had was with the front desk. When we checked in, the girl was rude and not friendly at all. This same girl ( I never got her name) also denied us a late check out as we would be in a meeting until a bit after 12:00 PM. I requested to speak with the GM: Keith, but the manager on duty Chris Griffith spoke to me instead. I explained my concern about the rude staff member, and also told him about the excellent staff members. I also informed him that although we were on the top floor there was loud walking sounds above our room. He explained that they might be working on the AC system.
We stayed at this hotel for 4 nights, and I expected a free night if we would give them another try, but I was offered 2000 points on my Westin Preferred account instead.
I would stay here again and give them another chance, but for a Westin it could have been a better stay. I have experienced those stays at other hotels.
- Official Description (provided by the hotel):
- The Westin Austin at The Domain is located in the heart of The Domain, one of the premier locations in North Austin, featuring upscale shopping, dining, and entertainment. Downtown Austin is also just 15 minutes away, where travelers love the excitement of 6th Street where you can explore the best live music, great restaurants, and sophisticated shopping. This hotel also boasts a wide range of amenities inlcuding Spa Réveil, a resort-style Outdoor Pool, and a state-of-the-art fitness center. Guest rooms are highlighted by luxury bedding, large LCD TVs, and select rooms with stunning Austin views. The Westin at the Domain offers a premier location with luxurious amenities making it one of the best Austin, TX hotels. ... more less
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- Also Known As:
- The Westin Austin At The Domain Hotel Austin