I do realize a hotel is a business, but it's in the business of being people's homes for a night or more. My friends and I were stranded in the town of Austin with no where to go because the Howard Johnson does not have check in until 4, and even though I called by 10 am to ask about a possible early check in, no one bothered to help. I also called customer service about an issue with the rudeness of the front desk clerk, and was told a manger would call me back. I never heard from one. After that stay, I would not stay at a Howard Johnson again. This was my first trip, and my last. It was not worth the money nor frustration, and I felt our needs were not cared about.
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- Also Known As:
- Howard Johnson Austin North Hotel Austin