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University Inn Austin North
Ranked #168 of 203 Hotels in Austin
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143 reviews from our community

Traveler rating
    4
    24
    43
    27
    45
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36
23
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33
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
North Richland Hills
1 review
Reviewed July 8, 2013

Old location, needs major renovations. Staff very nice, good towels, bed blanket felt like it was made out of paper.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson

Helpful?
Thank Rebecca L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley R, General Manager at University Inn Austin North, responded to this review, August 8, 2013
Dear Rebecca,

I certainly appreciate you taking the time to write us a review of your stay. Thank you so much for your compliment concerning our staff. We do have a great group of folks working with us who enjoy providing welcoming service to our guests.

I am glad that you enjoyed the new fluffy towels, but I was disappointed to learn that your blanket was not comfy. I have asked housekeeping to check the quality of the blankets and remove from rotation, any that may be less than soft. I sincerely appreciate your input on this and letting us know.

Please come back and see us during the next Kickball Tournament in Austin. We would love to welcome you back anytime.

Kindest Regards!
Belinda Zweifel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 8, 2013

Was looking for a decent hotel and traveling with a family of five on a budget is difficult enough. I too was worried reading the reviews and seeing the outside of the hotel. The receptionist was very nice and seeing the inside of the lobby erased my doubt.The location is not the best but the rooms were clean and looked newly renovated, exactly as pictured. Pool was clean, safe and the kids enjoyed it. It was also located near all the areas we needed to go. The downside was it looked like people lived there and let their kids and pets roam around unattended. Also, the apartment complex located behind the hotel was questionable along with the women standing outside in the evening hours. Overall, very good place to stay for the price.

Room Tip: Our rooms faced I35 and the pool...no noise at all.
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shae1217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shirley R, General Manager at University Inn Austin North, responded to this review, August 8, 2013
Dear Shae1217,
Thank you so much for your very lovely review. I am so glad that you found us and found our staff welcoming, our rooms to be clean and comfortable and that your kids enjoyed the outdoor swimming pool. That's awesome!

We did a huge renovation of our rooms and we have more still left to do. The exterior of the hotel will come in the final phase of our upgrade.

Unfortunately, there is not much we can do about the apartment complex behind the hotel
but we do have plans to build a much higher wall to create a barrier so our guests will feel more secure.

Thank you so much for giving us a chance. We took over this property less than a year ago and have been working diligently to get it to where it needs to be. Thank you for staying with us and for your comments.

Please come back anytime and let us show you our constant hotel improvements!

Warm Regards,
Belinda Zweifel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about University Inn Austin North

Property: University Inn Austin North
Address: 7800 N Interstate 35, Austin, TX 78753-6522 (Formerly Howard Johnson Austin North)
Location: United States > Texas > Austin
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #168 of 203 Hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2 star — University Inn Austin North 2*
Number of rooms: 128
Reservation Options:
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Also Known As:
Howard Johnson Austin North Hotel Austin

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