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“Unsanitary Bathroom” 1 of 5 stars
Review of Quality Suites Downtown South

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Quality Suites Downtown South
Ranked #144 of 198 Hotels in Austin
Dallas, Texas
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Unsanitary Bathroom”
1 of 5 stars Reviewed September 30, 2011

We stayed at this location last week and I will have to say that I have decided NOT to book at any Comfort Inns/Comfort Suites in the future. After traveling all day, it was late before we settled into our room. The bathtub was so bad that I skipped the tub visit and cleaned up at the sink. An earlier review on this site dated 5/16/11 mentioned the condition of the tub. Whatever finish that was on there is now peeling off in large areas and it looks awful. The tub would not hold water for a bath because there was no plug or lever to pull. Not a problem because I had already decided there was no way I was going to sit in that tub. My husband was even reluctant to shower in there. We were in Room 313 which was next door to the earlier complaintant's Room 312.

We mentioned this to the manager when leaving and he said we should have asked for another room! Oh yes. After we had unpacked our car and lugged all the luggage to this room and settled in? He said they had some problems with work done on the tubs and were in the process of getting them redone. Really? She had this problem in Room 312 on 5/16/11 and 4 1/2 months later, the room next door is still in bad shape.

My take on this was we did not pay for this room. We used our Reward Points from Choice Hotels. Think they just gave us the dump room.

Last year we stayed in a Comfort Inn dump in Indiana and decided not to stay in another Choice Hotel again; but, I was told by someone in the motel industry that we should select Comfort "Suites". They are under more scrutiny by upper management. Apparently not.

  • Stayed September 2011, traveled with family
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank Debbie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Quality Suites Downtown South, responded to this review, October 4, 2011
We regret that you were not satisfied with your stay with us. We are sorry for the condition of some of the finishes of our bathtubs, as stated we are in the process of correcting the substandard work that was done. We have many satisfied guests that do return to our Comfort Suites on a regular basis. I do hope you will give us the opportunity to be your host again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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64 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Keller, TX
Level Contributor
36 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed May 24, 2011

I had no problems with the rooms. Just a little worried about leaving my car in the parking lot and spots were very hard to come by. The room was ok (5 on a scale of 1-10), breakfast the same. I just expected more for the price and hotel chain. I had no issues but will try another hotel in the area on my next visit

  • Stayed April 2011, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank allsteel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Florida
1 review
4 of 5 stars Reviewed May 18, 2011

Convenient location. Hotel could use a little updating, but very clean and staff is very friendly and helpful.

  • Stayed April 2011, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank fltvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, General Manager at Quality Suites Downtown South, responded to this review, October 4, 2011
Thank you for your positive comments regarding your stay with us. We look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballinger, TX
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 16, 2011

I found a bug crawling on the bedspread that looked like it could bite so I scooped it up in a cup and pulled the covers back to look in the bed and there was red blood on the bottom sheet I went and got the manager David (very Nice). He confirmed that it was indeed a bed bug and moved us to another room on the other side of the hotel. He said it happens alot in hotels and movie theaters.....ewwwww. A lady said that she had never heard of any bugs "IN THAT ROOM)! We were told to take everything straight to the washing machine and wash what we could in hot soapy water and to spray our luggage with PESTICIDE or tie them up in black trash bags and set them out in the hot sun. He said they hide in the mattress seams! I was so grossed out that I could not sleep in the bed in the new room so I pulled out the sofa bed and there were dirty sheets and bedspread wadded up in it! I will NEVER stay here again. The shower in room 312 is also aweful and the paint is coming off in big areas where they painted over flaws and the bottom is grayish brown. The room we moved to had 1 light bulb in the dual lamp and the floor lamp shade was torn up, and dirty sofa bed. The entire hotel except the front lobby needs updating! NEVER AGAIN will I stay here. I have stayed at many Comfort Suites and had always been happy. Now I have shrunk some of my clothes and threw my laptop bag and suitcases in the garbage. I will not risk contaiminating my home and I don't want pesticide on my clothes.

Room Tip: Staybridge Suites Airport or the Hampton for me!
See more room tips
  • Stayed May 2011, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
Helpful?
3 Thank Terrie2967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Austin hotels

NY
Level Contributor
77 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
3 of 5 stars Reviewed December 18, 2010

The room was quiet facing away from traffic with a comfortable bed. The breakfast had many choices but they didn't have regular flavored oatmeal and the juice wasn't very good. The spa was good to and the location is near downtown.

The downside of the hotel was the condition. The fitness center had such a musty smell that I wouldn't even use it. There were carpet stains in the room and the fiberglass was chipping in the bathtub.

  • Stayed December 2010, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank travelus73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 12, 2010

We've always enjoyed staying at this hotel. The continental breakfast is hard to beat and the staff is very courteous and helpful. The only gripe I have is the pool does not appear to be heated, which makes it a bit chilly during winter.

  • Stayed December 2009, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank scomargotw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Level Contributor
82 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed April 5, 2010

We were on a 9-day trip, and stayed here 2 nights because it was close to family. We were surprised that for a place that SEEMS newer, it looked old on the inside. I think maybe it wasn't maintained well. The room seemed old and was the only hotel room on our trip that had an odor, not sure if it was cleaning products or what. And the wi-fi signal was terrible, worst at any place we stayed. I could have plugged into the network outlet with a cable, but the outlet was above the couch, not near the desk, which was very inconvenient. The washer was leaking water, which wasn't cleaned up 3 hours after I reported it to the manager. This was also the only hotel on our trip where the staff seemed unhappy and never smiled. Oh, and if noise bothers you, you definitely don't want to stay here, it's right on the highway, and you have truck noise on two sides of the hotel. I wouldn't stay here again.

  • Stayed March 2010, traveled as a couple
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank sellacct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Suites Downtown South

Property: Quality Suites Downtown South
Address: 1701 E Saint Elmo Rd, Austin, TX 78744-1007 (Formerly Comfort Suites Downtown South)
Phone Number:
Location: United States > Texas > Austin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #144 of 198 Hotels in Austin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Suites Downtown South 2*
Number of rooms: 50
Reservation Options:
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Also Known As:
Comfort Suites Downtown South Hotel Austin
Comfort Suites Austin
Austin Comfort Suites

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