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Traveler rating
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Reviewed 5 weeks ago via mobile

I stayed at the Fairmont twice in one week.

The room on the 30th floor had an amazing view of Downtown Austin at night. Our room was spacious & the beds cozy. The shower door didn't close properly but surely they repaired it asap.

The room on the 31st floor faced IH35 so the view was sub par. We sat on an overlook that's on the 7th floor & adjoins Rules & Regs, heck of a view at night!

The hotel is set up well for walking to Congress or the Boardwalk.

Date of stay: January 2020
Trip type: Traveled with family
Thank CoachBHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2020

Everything was perfect. The valet guys were great and always had my car ready. The housekeepers would come back if we were busy when they came. I loved my stay. It is a great location especially since my meetings were at the convention center

Room tip: Everything was great. I would stay here again
Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank esp4you
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlessandraArmas, Guest Experience Manager at Fairmont Austin, responded to this reviewResponded 4 weeks ago

Good morning esp4you,

Thank you for your kind words on your recent stay at Fairmont Austin. We are delighted to read that you had a perfect stay with us! Thank you for highlighting the service from our valet and housekeeping teams. I will share your feedback!

We look forward to welcoming you back to Fairmont Austin!

Best,
Alessandra Armas
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

Great value for the money. Excellent location. Beautiful facility. Service was great. Would definitely stay there again. Beautiful bathrooms and nice layout. Room size was good. Parking expensive, even the self-service

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Thomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlessandraArmas, Guest Experience Manager at Fairmont Austin, responded to this reviewResponded 4 weeks ago

Good morning Thomas M,

Thank you for taking the time to share the wonderful feedback on your recent stay at Fairmont Austin. Thank you for highlighting the great service from our team! We are pleased to read you enjoyed your experience with us!

We look forward to welcoming you back soon!

Best,
Alessandra Armas
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

The Fairmont is what more luxury branded hotel chains should strive for. From le labo toiletries to a pillow menu the Fairmont surprises and delights. The views from the upper floors are amazing and shield you from what can be an slightly noisy city.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank coddat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlessandraArmas, Guest Experience Manager at Fairmont Austin, responded to this reviewResponded 4 weeks ago

Good morning coddat,

We appreciate the wonderful feedback on your recent stay at Fairmont Austin. We are pleased to read you enjoyed our surprise and delights. Our Le Labo toiletries are the best! We look forward to welcoming you back for another amazing visit!

Best,
Alessandra Armas
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

This hotel is modern and nice. Conveniently located not too far from the airport and across the street from the convention center it is nice find. Great, very friendly and constantly smiling staff, nice restaurants and cool decor.

Room tip: Large rooms with very nice bathrooms. The hotel was very busy at yet the service prompt and friendly.
Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank magdalenamP4570TR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlessandraArmas, Guest Experience Manager at Fairmont Austin, responded to this reviewResponded 4 weeks ago

Good morning magdalenamP4570TR,

Thank you for sharing great feedback on your recent stay at Fairmont Austin. We are pleased to read our location in the heart of Austin made it convenient you to reach the convention center and explore around the area!

We look forward to welcoming you back soon!

Best,
Alessandra Armas
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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