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“HGI North Austin”

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Hilton Garden Inn Austin North
Ranked #38 of 203 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
Bedford, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“HGI North Austin”
Reviewed April 6, 2014

While this hotel is just a little difficult to get to during rush hour, it's a gem. The staff could not have been more welcoming and genuine. The location in North Austin was perfect for my stay and the drive to downtown was only 24 minutes during rush hour. Clean, well-maintained, and an inviting place to stay. I'll be back!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Jeff O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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575 reviews from our community

Traveler rating
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    22
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Corpus Christi, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 31, 2014

I've used this location for at least 5 business related stays. Excellent service, excellent sleep quality and cleanliness. Although I've never utilized the diner in the evenings, I have enjoyed a quality breakfast. The reception area rivals that of the more expensive hotels. The location provides access to several area restaurants and places to shop.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Ann E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, United States
1 review
Reviewed March 31, 2014

I chose this hotel due to its proximity to where I was going to be working. They were friendly helpful and very accommodating. Close by restaurants and other activities were nice. Highway sounds (I35) were present but did not intrude upon sleep.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGINorthAustin, General Manager at Hilton Garden Inn Austin North, responded to this review, April 15, 2014
Thank you so much for the great review! We are glad you are enjoying you stay and look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed March 28, 2014

Having spent many visits at this hotel, this visit fell below expectation. They recently underwent a renovation and to my surprise, the nightly rate increased almost 20% and overall quality dropped equally.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Deborah Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property11, General Manager at Hilton Garden Inn Austin North, responded to this review, April 8, 2014
Hi Deborah,

Thank you for your honest feedback regarding your recent stay with us. We strive to provide the best possible service to all of our guests and failed to do that with you. We would love to hear more regarding your stay so we can improve upon that and ensure that we continue to exceed your expectation and be your hotel of choice while you are in Austin.

Please feel free to contact me directly and thank you so much for taking the time out of your busy day to complete the survey.

Have a great day!

Eric Chen
General Manager
Hilton Garden Inn Austin North
12400 N. IH-35 Bldg C
(512) 339-3626
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iola, United States
Level 2 Contributor
7 reviews
7 hotel reviews
Reviewed March 25, 2014

Great staff, very friendly. Good cookies in the evening. TV is a bit small and fitness center could use some additional equipment. May seem a bit far from downtown but is actually only 15 minutes away and out of the Austin chaos. Overall great hotel for the money

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property11, General Manager at Hilton Garden Inn Austin North, responded to this review, March 27, 2014
Dear Gary,

Thank you for your feedback and we are delighted to hear that you enjoyed your recent stay with us. We are working deligently in improving our fitness facility so we can exceed your expectation.

We will also be offering healthy granola bars to go along with the irresistible cookies. Please feel free to contact me directly if I can assist you with any future reservation and we hope that we can be your hotel of choice again while you are in Austin.

Thank you and have a wonderful day!

Eric Chen
General Manager
Hilton Garden Inn Austin North
12400 N. IH-35 Bldg C
(512) 339-3626
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alice, Texas
Level 6 Contributor
134 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed March 24, 2014

Stayed here overnight while watching hockey. Checked in about 3pm, and was greeted by Cindy who was very nice, got checked in right away and she put me on the 5th floor and I appreciated that cause,she was right its very quiet up there. Thanks! This room was very cozy, it had a fridge micorwave, one-cup coffeemaker, chair ( not a recliner with an ottoman). King size bed that was very firm and did I sleep good that night. The hotel did have a small pool, hot tub, and an exercise room. Great place to stay and Great staff!

Room Tip: Fifth floor worked for me. It really was quiet.
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  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cds72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property11, General Manager at Hilton Garden Inn Austin North, responded to this review, March 27, 2014
Thank you so much for your positive feedback, we are pleased to hear that you enjoyed your recent stay with us. Please do not hesitate to contact me directly if we can assist you in any future reservations at our hotel while you are in Austin.

Thank you again and have a wonderful day!

Eric Chen
General Manager
Hilton Garden Inn Austin North
12400 N. IH-35 Bldg C
(512) 339-3626
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
1 review
Reviewed March 24, 2014

Nice place, really. Staff was professional and pleasant. The one problem I reported to them was fixed by the time I got back to my room that night. Only point I'd make to you is to get a room on the back of the hotel. For those used to very quiet nights, rooms facing the road are likely to be too loud.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property11, General Manager at Hilton Garden Inn Austin North, responded to this review, March 27, 2014
Dear Brian,

Thank you for your positive feedback regarding your recent stay with us. We understand the road noise challenge we face with some of our rooms and are pleased to hear that we were able to fix the issue for you during your stay with us. Please do not hesitate to contact me directly for any future reservations and we will ensure that we reserve a quiet room for you so you can have the best possible sleep while you are here with us.

Thank you again Brian and have a wonderful day!

Eric Chen
General Manager
Hilton Garden Inn Austin North
12400 N. IH-35 Bldg C
(512) 339-3626
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin North

Property: Hilton Garden Inn Austin North
Address: 12400 North IH-35 Building C, Austin, TX 78753
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Austin
#11 Family Hotel in Austin
#14 Romantic Hotel in Austin
#14 Business Hotel in Austin
#19 Green Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Austin North 3*
Number of rooms: 1
Official Description (provided by the hotel):
The Hilton Garden Inn Austin North hotel is located 8 miles north of downtown Austin, offering close proximity to the Texas State Capitol, downtown entertainment district, and University of Texas. Guest rooms offer a refrigerator, microwave, adjustable Garden Sleep System beds, complimentary Wi-Fi, and 32" TV. We also feature an outdoor swimming pool, fitness room, and on-site dining and full service bar at The Garden Grille. Our renovated meeting rooms can accommodate up to 100 people and is the ideal choice for your next event. ... more   less 
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Also Known As:
Hilton Garden Inn Austin North Hotel Austin

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