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“Great Service” 5 of 5 stars
Review of Hilton Garden Inn Austin North

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Hilton Garden Inn Austin North
Ranked #29 of 198 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
Richmond, United States
2 reviews
“Great Service”
5 of 5 stars Reviewed July 10, 2013

Great staff and service. Everybody was very helpful. We were attending a wedding and many of the family were staying at this hotel. Breakfast was delicious and the room was very comfortable. We enjoyed the stay so much we stayed an extra day which the front desk was more than happy to accomadate.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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474 reviews from our community

Traveler rating
    289
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Plano, Texas, United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2013

My 2nd stay at the Hilton Garden Inn and it was just as nice as the first. Front desk staff are awesome. Our greeting was warm and friendly and they offered freshly baked cookies and cold bottled water as we checked in. The room was clean and the beds are so comfortable! Breakfast cooked to order was as good as I've ever had. The presentation of the food was First Class. The food is obviously prepared by a chef, not just a cook, and he takes pride in his work! The server, J.D, was very attentive, friendly and professional. Such a nice young man! And the bartender, Steve, was such a good sport, serving us drinks, food and fun out on the patio. When we checked out, I felt like I was saying good-bye to family. I'll be back!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sandy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westampton, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 28, 2013

Our family stayed at the Hilton Garden Inn North, Austin, TX for a family wedding and had a great experience! Every staff member was pleasant courteous and knowledgeable. Every request was fulfilled by all members of the staff, especially requests for directions and places to visit. The "Inn" went above and beyond with assistance for the wedding. We highly recommend a stay at this Hilton Inn.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, United States
1 review
5 of 5 stars Reviewed June 24, 2013

No problems at all. Breakfast was excellent. They have a restaurant for the breakfast made to order. Staff friendly. Prompt check in and check out. I would recommend if you need a place to stay in North Austin.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
4 reviews
5 of 5 stars Reviewed June 24, 2013

I stay here for business and I can't say enough good things about this hotel and the staff. They go out of their way to make your stay comfortable; it's like my home away from home! I would recommend this hotel to anyone staying in the Austin area.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank bakejj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
College Station, United States
2 reviews
4 of 5 stars Reviewed June 20, 2013

Front desk staff very helpful and attentive. Breakfast was outstanding! Rooms were clean and adequate (we had a king and couch in our room). Hotel is a bit hard to know how to access until you do the first time. You would think it would be noisy right on Interstate 35 but it was totall quiet inside. Very small pool if that is a big priority to you.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Forrest A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
73 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed June 19, 2013

Sorry to disagree with the most recent reviews but we found our one night stay simply average and the hotel was dated compared to other Hilton Garden Inns we have stayed at in the past. As a comparison, we also stayed at the HGI at the Arboretum on this same trip to Austin and that hotel was far superior to this one.

On the positive side, our room was clean and the front desk clerk was friendly, if a bit over-the-top as it seemed she was trying to win some employee customer service competition as she pressed us to fill out a form acknowledging exemplary service.

Our room was small and faced the highway. All of the rooms in the back of the hotel were full and it was noisy on the highway side. We ran the fan on the AC unit all night to drown out the highway noise. The bathroom is old and needs updating. There were mold stains around the shower door and on the ceiling. Breakfast in the morning was mediocre, at best. At $11.95 a person, the burnt coffee, "made to order" lukewarm food and empty fruit bowl was highly disappointing. Skip the breakfast if it isn't provided complimentary and even if it is . . . I would go elsewhere.

As far as value, we used points and it was one of the cheaper Hilton hotels in the area to stay for the points, which I suppose tells you something about the quality of the hotel.

Room Tip: Get a room on the backside of the building to avoid noise from the highway.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Misha22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin North

Property: Hilton Garden Inn Austin North
Address: 12400 North IH-35 Building C, Austin, TX 78753
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Austin
#12 Best Value Hotel in Austin
#14 Romantic Hotel in Austin
#14 Business Hotel in Austin
#16 Green Hotel in Austin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Austin North 3*
Number of rooms: 1
Official Description (provided by the hotel):
NEWLY RENOVATED ROOMS! The Hilton Garden Inn Austin North hotel is located 8 miles north of downtown Austin, offering close proximity to the Texas State Capitol, downtown entertainment district, and University of Texas. New guest rooms offer a refrigerator, microwave, adjustable Garden Sleep System beds, complimentary Wi-Fi, and 32" TV. We also feature an outdoor swimming pool, fitness room, and on-site dining and full service bar at The Garden Grille. Our renovated meeting rooms can accommodate up to 100 people and is the ideal choice for your next event. ... more   less 
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Also Known As:
Hilton Garden Inn Austin North Hotel Austin

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