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“A Hotel with staff that truly cares!!” 5 of 5 stars
Review of Hilton Garden Inn Austin North

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Hilton Garden Inn Austin North
3.0 of 5 Hotel   |   12400 North IH-35 Building C, Austin, TX 78753   |  
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Ranked #27 of 195 Hotels in Austin
Certificate of Excellence
GreenLeadersBronze level
Lake Tapps, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A Hotel with staff that truly cares!!”
5 of 5 stars Reviewed April 29, 2013

This hotel is extremely well maintained and has an amazing staff. You won't believe the service you get for this price range! Every single employee from the front desk, bartender, restaurant staff and housekeepers made it clear that my comfort was their priority. I highly recommend this hotel!!!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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446 reviews from our community

Traveler rating
    276
    105
    41
    11
    13
See reviews for
118
78
27
192
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Louisville, Kentucky
Level Contributor
126 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed April 25, 2013

Service-wise, this hotel is excellent. Very efficient check-in; very polite. Breakfast staff were also efficient and friendly/helpful.

Hotel is clean and well maintained.

The issue is the road noise. The windows are NOT noise-reducing types and there is heavy and loud noise from I-35 Interstate. The noise reminds me of much cheaper hotels that I have stayed in. Suggest to request a room that does NOT face I-35.

The hotel management should ensure that their most frequent guests (Diamond members) are booked into rooms that face away from the interstate.

If you are a deep sleeper, this hotel is a 5. If you are a light sleeper, then 3.

Room Tip: Side not facing I-35 interstate
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Brian-IFlyAlot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanside, United States
1 review
5 of 5 stars Reviewed April 24, 2013

Very nice hotel, super clean, friendly and helpful staff. About the only complaint would be Interstate 35 traffic and Hilton can't do anything about that. Staff provided good recommendations for restaurants and shopping.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Eric G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed April 20, 2013

We used this hotel for our annual Texas wildflower weekend; Blue Bonnets, Blues & BBQ. It was a great central location; good for Austin and surrounding areas. Staff was GREAT and rooms well appointed, clean and free in room wifi.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank sunnluvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conroe
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 17, 2013

This hotel has a very efficient staff. The accommodations are clean, neat and well appointed. Its location is somewhat difficult to spot from the Interstate but once you're there, you will be pleased with the value. Close to many restaurants and the new toll road, we were pleased with the location. I was disappointed with the cost of the "build your own" breakfast. A little too expensive for my taste.

Room Tip: Rooms on the east side are easier to keep cool in the summer and rooms away from the elevator are qu...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Larry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eden Prairie, United States
1 review
4 of 5 stars Reviewed April 16, 2013

The hotel was very nice, the entry point off the main road comes up very quick so be cautious about that on arrival. This hotel features the adjustable air mattress bed which I personally am not a big fan of but the nights sleep was acceptable. It is very nice if you are a runner as there is an outdoor track adjacent to the property that looked very nice for a morning workout.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Randall D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shenandoah, Texas
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed April 15, 2013 via mobile

We stayed here because it was mentioned on the Austin 10/20 site. Very pleased with the service and room. The evening before the run, we went to bed at a reasonable hour but had a dance troop next to us. They were blaring loud music, slamming doors and screaming but the girl working the front desk was so nice and came up when she had a chance to tell them to keep it down. The staff the next morning made sure to ask if the response was satisfactory and wished us luck in the race. Definitely would recommend them again. Thanks!!

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MommyJoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Property11, Manager at Hilton Garden Inn Austin North, responded to this review, May 12, 2013
Thank you for taking the time to share your experience! We are pleased that you were pleased with the service and room during your stay. I apologize that you were next to a noisy group but am thankful our staff took the initiative to quiet them. We definitely appreciate your feedback and are looking forward to your next stay!

Warmest Regards,
Ashley Wilson
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin North

Property: Hilton Garden Inn Austin North
Address: 12400 North IH-35 Building C, Austin, TX 78753
Phone Number:
Location: United States > Texas > Austin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Austin
#14 Romantic Hotel in Austin
#14 Business Hotel in Austin
#16 Green Hotel in Austin
#16 Best Value Hotel in Austin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Austin North 3*
Number of rooms: 1
Official Description (provided by the hotel):
NEWLY RENOVATED ROOMS! The Hilton Garden Inn Austin North hotel is located 8 miles north of downtown Austin, offering close proximity to the Texas State Capitol, downtown entertainment district, and University of Texas. New guest rooms offer a refrigerator, microwave, adjustable Garden Sleep System beds, complimentary Wi-Fi, and 32" TV. We also feature an outdoor swimming pool, fitness room, and on-site dining and full service bar at The Garden Grille. Our renovated meeting rooms can accommodate up to 100 people and is the ideal choice for your next event. ... more   less 
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Also Known As:
Hilton Garden Inn Austin North Hotel Austin

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