I would first like to point out that I have been a Starwood Platinum member for the past 11 years. I have 61 hotel stays in Westin, W, Sheraton, and Aloft hotels on the calendar year already, I think that is important to note before this review as I love Starwood.
I arrived on Tuesday at 4pm and had multiple conference calls to complete. When I booked on the SPG site there was no comment of construction. After walking into my room I hear these incredible noises of drilling and rock cutting. They are using heavy duty saws, hammers, and chisels right outside my window. I decided I had to leave the room for my call and let the girl know at the desk. She stated it would be over at 5pm. Went back to my room and the noise had stopped around 5. However, the workers then began painting something right outside my window where my AC Unit sits. The smell of epoxy just began flooding the room.
I called to the Front Desk to let them know. They came to my room, the gal came in and couldn't believe the smell. They relocated me. In the new room there is a piece of paper that discussed the work being done on the exterior of the hotel.
The next morning at 7:10am the workers were outside laughing and talking loudly right in front of my new rooms windows. This just wasn't acceptable so I called the General Manager. He understood my problems and was courteous. He offered to reimburse my account with points.
Later I receive an email from another worker stating that they are sorry and he would credit my account with 66% fewer points then the GM stated. The amount of points wouldn't even cover a free night.
I went back to the SPG.com website where I book and there indeed is no mention of the maintenance. I went to their personal website and there is no mention of maintenance. I have the screen shots to prove it and sent them on to hotel.
I will never give this hotel my business again. I can understand general work being done, but this was LOUD LOUD LOUD. No mention of it when booking is unacceptable. People need to know this. I
- Official Description (provided by the hotel):
- The new Aloft Austin, located at The Domain, which is known as the second downtown in Austin. You'll find some of the best shopping, dining and entertainment at our doorstep. ... more less
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- Also Known As:
- Aloft Austin At The Domain Hotel Austin